Council house repairs

Emergency repairs

How to report an emergency repair, gas leak, power cut or problems with your water supply.

An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. For example:

  • no heating or hot water between 1 November and 30 April
  • a damaged door or ground floor window has left your home insecure
  • a severe leak or burst pipe
  • a leak that is affecting the electrics
  • an unsafe electrical fitting that is sparking or smoking, or bare wiring

We aim to attend emergencies within three hours to make sure that you and the property are safe. A follow up visit will be arranged by the contractor to complete any repairs.

There may be circumstances, such as adverse weather, when it may take longer for the service provider to attend the property.

For all other repairs, see what you’re responsible for and find out how to report a repair to us.

Report an emergency repair

0800 188 4000 or 0113 376 0410
(24 hours a day, seven days a week)

Gas repairs

If you have problems with your gas central heating, there are some quick checks you can make before you call.

Do not attempt to remove the outer cover or repair the boiler yourself.

Gas leaks

If you can smell gas:

  • call the National Gas Emergency Service External link immediately on 0800 111 999 - make a note of the reference number they give you
  • put out any naked flames, and don’t smoke or strike any matches
  • turn off all your gas appliances and don’t use them until they’re checked by an engineer
  • turn off your electrical appliances, and avoid turning any switches on or off
  • open your doors and windows

Once you have spoken to the National Gas Service, they will come to your property to make things safe. Following this, you will need to call us to book a repair - you will need to let us know the reference number the National Gas Service have given you. 

Power cuts

Report or check for power cuts in your area on Northern Power Grid’s website External link.

Water supply

To report a water leak outside or near your property, use Yorkshire Water’s website External link for information on work taking place in your area or leaks.


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