Manage your active repair

If you have already reported a repair, this step helps you:

• rearrange or cancel an appointment
• get updates on your repair
• chase up if no-one has attended
• report a problem with the repair or contractor

Find your contractor's contact details 

The quickest way to manage an existing repair is to contact the contractor directly. You can:

• rearrange or cancel an appointment
• get updates if no-one has shown up
• ask when your repair will be completed
• follow up if you're waiting for further work

Who you need to contact depends on the area you live in and the type of repair.

Find your contractor

What to expect from your contractor 

• You should be contacted to arrange or confirm your appointment.
• They should explain if there's a delay or further work needed.
• You have the right to ask questions or raise concerns with them directly.

If you're not satisfied with your contractor

If your contractor hasn’t responded or you’re unhappy with the repair, call us on 0800 188 4000 or 0113 376 0410.

We aim to respond within 3 working days (Mon–Fri) once your issue has been raised but we will always aim to prioritise urgent issues.

Contractors: our standards

View the contractors code of conduct.

Extra support

We can help if you:

• you need the information in another language or format
• you have specific needs that affect how we deliver our service need someone to support you at the visit
• you have access needs that affect communication or letting us in

Call: 0800 188 4000 (or 0113 376 0410 for out of hours, emergency repair calls only)
Email: housingenquiries@leeds.gov.uk 

Visit a community hub during customer service opening hours (check hours before visiting, as these may differ from building opening times).

Give consent for someone to act on your behalf.