Report a repair

This service is for Leeds City Council tenants who need to report a repair to their home, and tenants and leaseholders who want to report repairs to their block or communal areas.

Try this before calling us

No heating or hot water
  • Make sure your boiler is switched on and the thermostat is turned up.
  • Check your timer or programmer to make sure it is set to ‘on’ or ‘heating’.
  • If you use prepayment meters, top up your gas and electric.
  • If only one or two radiators are cold, check they’re turned on and set high.
  • Check for any small leaks from taps, which can reduce boiler performance.
  • You can check the Northern Powergrid website to see if there's been a power cut. You might need to reset your boiler when the power comes back on.

Still not working? Report the repair.

No water or low pressure

Visit the Yorkshire Water website to see if there are known leaks or maintenance issues in your area.

If nothing is listed and your water still is not working, contact us and we will investigate.

Problem with gas or electricity
  • Check your fuse box to see if any switches have tripped.
  • If using a prepayment meter, make sure you’ve got credit.
  • Check with neighbours to see if there's a wider power cut.

If everything looks fine and it's still not working, get in touch.

Additional tips

For further guidance on gas or heating issues, refer to this checklist.

Gas or electric meter

Out of credit or fault displayed?

If your meter shows you're out of credit or displays a fault, contact your energy supplier directly to resolve the issue.

Smart meters

If you’ve run out of credit and use a smart meter, you may need to reset the meter once credit is restored. If you're unsure how to do this, your energy supplier can guide you.

Boiler reset

After restoring credit, you may also need to press the reset button on your boiler.

Emergency Control Valve (ECV)

Is the gas supply on?

Check the handle next to your gas meter. It should be in the open position, which is usually indicated by yellow tape showing the correct direction.

Boiler power

Is the boiler powered?

Look for a digital display or power indicator on the boiler. If there’s no display, check the power supply.

Boiler reset

Is the boiler asking to be reset?

If the display shows a reset message and it’s not a safety issue, pressing the reset button should restart the boiler.

Fused spur

Is the fused spur switched on?

The fused spur is usually located next to the boiler. Ensure it is switched on.

Heating controls

Is the system calling for heat?

Wall thermostat: make sure it’s set above the current room temperature.

Wall programmer: ensure it's set correctly for the current date and time, and that it is either on a timed schedule or set to constant heating.

System pressure

Is the pressure too low?

Check the pressure gauge on the front of the boiler. If it reads below 1 bar, the boiler may not fire up. Normal operating pressure is usually between 1 and 1.5 bar.

Radiators

Are radiators not heating up?

Check the Thermostatic Radiator Valve (TRV) – the large white valve on the side of the radiator. Make sure it’s turned up.

Do not adjust the smaller valve on the opposite side, as this has been set correctly by an engineer.

If you smell gas

Call the National Gas emergency service on 0800 111 999 and make a note of the reference number.

While you wait:

  • do not smoke, use naked flames, or light matches
  • do not turn any electrical appliances or switches on or off
  • turn off your gas appliances (only if it’s safe)
  • open doors and windows to let in fresh air

After the National Gas service makes the area safe, contact us with the reference number they gave you to arrange a follow-up repair.

Non-emergency repair

A non-emergency repair is something that does not immediately affect your safety or significantly disrupt daily life, such as:

  • leaking taps or a dripping pipe
  • minor plaster repairs or cosmetic damage
  • internal door or cupboard issues
  • issues with non-essential lighting or electrical fittings

Request a non-emergency repair

You can report non-emergency repairs online by signing into the Tenant Portal. If you do not have an account, you need to register first.

Alternatively, call us on 0800 188 4000 (Monday, Tuesday, Thursday and Friday, 9am to 5pm. Wednesday, 10am to 5pm).

You can also request a repair face to face by visiting a community hub during customer service opening hours (check hours before visiting, as these may differ from building opening times).

Once a repair has been raised, the contractor responsible will contact you to arrange a date to start or complete the work. 

Give someone permission to report for you.

Emergency repair

An emergency repair is urgent because it poses a risk to your health or safety or could cause significant damage to your home. This includes:

Request an emergency repair

Call us immediately on 0800 188 4000 or 0113 376 0410. Our emergency repairs service is available 24/7, 365 days a year.

Give someone permission to report for you.

Batched repairs, minor works and replacements

Some repairs need more planning or are not urgent enough to fix right away. These are classed as non-priority repairs and are usually carried out as part of a scheduled programme.

Batched repairs

Grouped repairs carried out in one go, such as:

  • large areas of plastering
  • replacing guttering
  • fence repairs

Major works

Repairs that need more planning, such as:

  • repairs after flooding or fire
  • structural repairs

Replacements

Full replacements where something is beyond repair, including:

  • new doors after safety inspections
  • replacing windows
  • full roof replacements

Damp and mould

You can report a damp and mould concern to us by email, or by phoning us.

Find out more about damp, mould and condensation.

Report a repair: our standards

Repair type Target response time
Emergency Within 3 hours, make safe within 24 hours
Urgent (non-emergency) Within 3-5 working days
Routine repairs Within 20 working days
Batched repairs Within 60 working days
Major work Agreed based on complexity and planning needs
Replacements Agreed with you in advance

Extra support

We can help if you:

  • need the information in another language or format
  • have specific needs that affect how we deliver our service, or need someone to support you at the visit
  • have access needs that affect communication or letting us in

Phone: 0800 188 4000 or 0113 376 0410 

Email: housingenquiries@leeds.gov.uk

Visit a community hub during customer service opening hours (check hours before visiting, as these may differ from building opening times).

Submit a complaint online.

PFI and BITMO repairs

Find how to report a repair if you live in a PFI area or BITMO home.