Accessibility statement

​We are committed to providing an accessible web presence to all our users.

The content on our website has many different purposes and audiences, so making sure our website is accessible is an ongoing process. We aim to meet Level-AA standard of WCAG 2.1.

Making changes to your operating system

If you have particular concerns about the accessibility of our website you can email us at

British Sign Language (BSL)

We have partnered with SignLive, a BSL online interpreting service. If you are a BSL user you can use SignLive to connect to an online professional BSL interpreter. Simply tell SignLive that you are calling Leeds City Council from your own device.

For more information on SignLive visit our British Sign Language (BSL) page.

BSL Access Points

You can also use SignLive at Community Hubs and One Stop Centres, enabling you connect to an online BSL video interpreter. The video interpreter will talk to the person you would like to contact and sign their responses to you.

To access a BSL Access Point simply ask a member of staff and they will help you with this. This is a free service which is available Monday to Friday during normal office hours.

BSL service area videos

Anti-social behaviour video
You do not have to put up with anti-social behaviour. You can find out more by visiting our Safer Leeds website.

Benefits video
Information about housing benefit, council tax benefit and education benefits.

Council tax video
Your council tax helps to pay for many of the city’s services.

Children and Young People’s Social Care video
Children and Young People’s Social Care works with some of the most vulnerable children, young people and families in Leeds.

Environmental Services video
Services include recycling and household waste sites, rubbish collection, street cleansing, grass cutting, food and health, pest control, dog wardens, environmental action teams - who investigate environmental complaints and provide educational work on littering and graffiti and car parking.​​​​​​​​​​​​​​​

Did you find what you were looking for?

Did you find the information you were looking for?