Contact options if you have difficulty hearing or speaking

Find ways to contact us if you are deaf, have hearing loss or have difficulty speaking. Including text relay calling and British Sign Language (BSL) video calls.

Free video calls in British Sign Language (BSL)

SignLive lets you have a three way video call with us and a BSL interpreter.

It is free to call Leeds City Council with SignLive, you just need wifi or mobile data to make the video call.

Call us with SignLive from Monday to Friday, 8am to 6pm.

  1. Get the SignLive app or use it in your browser External link.
  2. Register and set up your account.
  3. Find Leeds City Council in the app's community directory.
  4. Press the call button and get connected for free.
Report issues with SignLive

If you have problems using SignLive, you can report it to them by:     

You can also read the SignLive FAQs External link.     


Call us using text relay

Relay UK is a free phone service for anyone who has difficulty hearing or speaking. It's a way to have a real time conversation with us by text.

Call us with Relay UK from Monday to Friday, 9am to 5pm, except Wednesdays when lines open at 10am.

  1. Download and set up the free Relay UK app External link.
  2. Use the app to call the phone number of the council department you need, or our general enquiries number: 0113 222 4444.
  3. An operator at Relay UK will tell us whatever you type into the app, and then type our responses back to you in real time.

Face to face British Sign Language (BSL) interpreting

If you require a face to face British Sign Language interpreter, please ask the member of staff who will arrange one via an appointment.

Do tasks online

Instead of contacting us, it may be quicker to do things online. You can:

Message us

On our website you can often find contact email addresses for different council departments.

You can also message us for help on social media:

We're available Monday to Friday between 9am and 5pm.

When you message, let us know if you have difficulty hearing or speaking. Then we can make sure your enquiry is dealt with by email or message.

Use this form to give us your comments. Do not use it to give us personal information - please contact us if you need to get in touch.