Contact options if you have difficulty hearing or speaking

Free video calls in British Sign Language (BSL)

SignLive lets you have a three way video call with us and a BSL interpreter.

It is free to call Leeds City Council with SignLive, you just need wifi or mobile data to make the video call.

1. Get the SignLive app or use it in your browser.
   
2. Register and set up your account.
3. Find Leeds City Council in the app's community directory.
4. Press the call button and get connected for free.

Report issues with SignLive

If you have problems using SignLive, you can report it to them by:     

• calling SignLive customer services from the app
• emailing hello@signlive.co.uk
• using live chat on the SignLive website

You can also read the SignLive FAQs.     

Call us using text relay

Relay UK is a free phone service for anyone who has difficulty hearing or speaking. It's a way to have a real time conversation with us by text.

1. Download and set up the free Relay UK app.
2. Use the app to call the phone number of the council department you need, or our general enquiries number: 0113 222 4444.
3. An operator at Relay UK will tell us whatever you type into the app, and then type our responses back to you in real time.

Face-to-face British Sign Language (BSL) interpreting

If you require a face-to-face British Sign Language interpreter, please ask the member of staff who will arrange one via an appointment.

If you require a face to face British Sign Language interpreter, please ask the member of staff who will arrange one via an appointment.

Do tasks online

Instead of contacting us, it may be quicker to do things online. You can:

• tell us about a change of address
  
• pay your council tax bill
  
• report a missed bin collection
• get a new waste bin
  
• book an unwanted item collection
  
• report fly tipping
  

Message us

You can also message us for help on social media:

We are available Monday to Friday between 9am and 5pm.

When you message, let us know if you have difficulty hearing or speaking. Then we can make sure your enquiry is dealt with by email or message.