| How do I cancel a collection? | | | | | How do I cancel a collection? | | <div class="ExternalClass310FB8DDD99947AEA54C285C51135890"><p>You can cancel your booking <strong>up to 48 hours</strong> before the collection date. </p>
<p>You can amend the booking <strong>up to 6 working days </strong>in advance of the collection date.<br></p>
<p>If you booked your collection through your <a href="https://my.leeds.gov.uk/Pages/default.aspx">‘My Leeds’</a> account and would like to cancel or amend your collection, this can be done through your account. You will need to access the booking and click <strong>update request </strong>which will lead you to the screen where your collection can be amended or cancelled.</p>
<p><br>If you booked the collection and you were not logged into your 'My Leeds' account at the time of the booking, this will not show on your account records and you will not be able to amend or cancel your booking online. To cancel or amend the collection, please email us at <a href="mailto:refusecollection@leeds.gov.uk">refusecollection@leeds.gov.uk</a> or ring us on 0113 222 4406 (lines open 9am - 5pm, Monday to Friday)</p></div> | | | |
| How do I dispose of asbestos? | | | | | How do I dispose of asbestos? | | <div class="ExternalClassEF47C1C1559F406FAB06071D6AB42E35">Kirkstall Recycling Site accepts asbestos by appointment only. Please call 0113 3783030 for information and charges.</div> | | | |
| How do I dispose of hazardous waste? | | | | | How do I dispose of hazardous waste? | | <div class="ExternalClass21152C5360114220A785F5159DB4E2BA">This includes batteries, low-energy light bulbs, household chemicals and some paints. Please take these items to your nearest recycling site. If you are unable to do so, please call us on 0113 222 4406 to see if we can help.<br><br>Please do not put these items into your black bin.</div> | | | |
| I am a landlord - can I arrange a collection from one of my properties? | | https://www.leeds.gov.uk/Business/Pages/BusinessWaste.aspx, Business waste | | | I am a landlord - can I arrange a collection from one of my properties? | | <div class="ExternalClass4C5CE423162F4E77928710775105F8A2">This service is only available to residents. Please visit our business waste page for more information.</div> | | | |
| Items we don't collect | | | | | Items we don't collect | | <div class="ExternalClass2298AC5DB35E462E9FA3129028DEC8EA"><ul class="list list-bullet"><li>Bathroom suites including sinks, baths and toilets</li><li>Boilers/storage heaters and radiators</li><li>Building material including rubble</li><li>Car parts including batteries and tyres</li><li>Fluorescent light tubes</li><li>Garage doors</li><li>Sheds</li><li>Gas bottles</li><li>Hazardous materials - chemicals, paint, asbestos etc.</li><li>General unbagged waste</li><li>Greenhouses</li><li>Kitchen units - sinks, worktops, cupboards</li><li>Mirrors</li><li>Pianos/organs</li><li>Tree trunks</li><li>Window frames</li><li>Patio doors/windows</li><li>UPVC doors/windows</li><li>Glass topped furniture unless the glass has been removed and made safe</li><li>Wooden pallets</li><li>Garden waste if you have access to a brown garden waste bin</li><li>General household waste that would normally be taken as part of your kerbside collections</li></ul><p>You can still dispose of all the above items at any <a href="/residents/bins-and-recycling/recycling-sites">recycling site</a> with the exception of asbestos and gas bottles. <strong>Gas bottles are not accepted.</strong></p><p>You can find out how to dispose of them properly on the <a href="/residents/bins-and-recycling/a-to-z-of-reusing-recycling-and-waste-disposal">A-Z of reusing, recycling and waste disposal page</a>. Asbestos is only accepted by <a href="/residents/bins-and-recycling/recycling-sites/kirkstall-road-household-waste-sorting-site">Kirkstall recycling site</a> by appointment only. Please call <strong>0113 214 3639</strong> for information and charges.</p><br></div> | | | |
| Items we will collect | | | | | Items we will collect | | <div class="ExternalClass071370CF2FEE43A9AA865054AE8CEC99"><p><strong>Carpets and underlay: </strong>Carpets and underlay must be kept dry and, if possible, folded or rolled into manageable pieces for easier carrying. Please ensure the carpet is separated from the underlay. No loose pieces of carpet will be collected. <br><br><strong>Doors:</strong> All internal and external doors (Excluding UPVC) will be collected. Any glass panels must be removed and made safe by taping.<br><br><strong>Furniture:</strong> Chairs, sofas, tables, dismantled wardrobes, sideboards, bed bases, mattresses etc. Any drawers should be left intact. Glass panels should be removed and made safe. Water butts and compost bins must be empty. Dismantled furniture will be counted by the number of its components, eg wardrobe door is one item, wardrobe back is one item and so on.<br><br>All items must be dismantled prior to collection. Each part of the dismantled object will be classed as one item. For example, a bed will consist of four items: bed frame, slats, mattress and headboard.<br><br><strong>Electrical equipment:</strong> TVs, microwaves, lawn mowers, sun beds (UV tubes removed) etc. Loose doors, cables or wires should be taped or tied to the item.<br><br><strong>White goods:</strong> Fridges (including American fridges that do not exceed 6' x 4'), freezers, cookers, washing machines, tumble dryers dish washers. Any doors or locks on air tight fridges must be removed. <strong>All food must be removed.</strong> Loose doors, cables and wires must taped or tied to the item. The service will only collect items that can be safely handled by 2 people. <br><br><strong>Garden waste:</strong> The service will not collect garden waste if you have access to brown (garden waste) bin collections. Up to four bags of double bagged waste that would usually go in a brown bin e.g. grass cuttings, hedge clippings, leaves, dead plants, weeds, windfall fruit, twigs and small branches. Small branches must be no more than 3cm in diameter.<br> <br><strong>Wood and Branches:</strong> Wood and branches must be bundled up into manageable amounts. Please make sure that nails and screws are removed. Fence panels larger than 2 metres by 1.3 metres cannot be collected. Each fence panel and each fence post will be classed as one item. Please identify where the wood has come from and check this against the list of items we do not collect. We do not collect wood from broken up pallets or garden sheds. We will not collect wood and branches small enough to be recycled in your brown bin where this service is provided.</p></div> | | | |
| The rules for collection | | | | | The rules for collection | | <div class="ExternalClass36D9990AC5104E65B689B7672945A739"><p> </p>
<ul><li>A collection can be for up to 4 items or 4 bags of garden waste. Bags must be double bagged and be same type of waste that would normally go in a brown bin.</li>
<br><li><strong>If you are on a garden waste (brown bin) collection route, you cannot book a collection to remove garden waste.</strong></li>
<br><li>Do not add any items that we are not aware of as they will not be collected. Items for collection must be on our list of permitted items.</li>
<br><li>Items that will absorb water need to be covered and kept dry with waterproof sheeting, so they don't get too heavy to collect - e.g. upholstered items, sofas, mattresses, bed bases, carpets.</li>
<br><li>Items that are too large or too heavy to be moved safely by two people will not be collected and will still be charged for, the latter includes excessive weight due to the item being wet.</li>
<br><li>Carpets must be rolled up and taped or bagged. Each roll or bag counts as one item. No loose carpet pieces will be accepted.</li>
<br><li>All perishable items should be removed from fridges / freezers.</li>
<br><li>Items must not be contaminated with any other items such as loose or wet waste. Items that are deemed to be excessively soiled, rotten or hazardous to the health of operatives will not be collected.</li>
<br><li>Wardrobes should be dismantled with no nails sticking out. Loose wood including large twigs or branches should be secured in manageable sized bundles.</li>
<br><li>Any glass should be removed. If this is not possible then it must be made safe (i.e. cardboard on either side of the glass or Perspex, taped securely).</li>
<br><li>Mirrors or items containing mirrors will not be collected e.g. Wardrobe with mirror attached.</li>
<br><li>All items must be dismantled prior to collection. Each part of the dismantled object will be classed as one item. For example, a bed will consist of four items: bed frame, slats, mattress and headboard.</li>
<br><li>Items should not exceed 6' x 4' in size.</li>
<br><li>Any bags must be the same size as black refuse sacks, double bagged and securely tied at the top.</li>
<br><li>We do not collect general food waste or cardboard. You can put this in your black (for food waste) or green (for cardboard) bin.</li>
<br><li>Items must be left <strong>outside</strong> within the boundary of your property (i.e. not out on the street) and where there is more than one item, they should be left together. We will not collect from inside a property or inside a communal area.</li>
<br><li>Please ensure access to the item(s) is clear, i.e. no locked gates or dogs loose in garden. The service will not collect any item where a car is parked on a drive due to potential risks of damage to the vehicles.</li>
<br><li>Collections may be made anytime between 7am and 5pm on the day of collection and failure to place items out by 7am may mean that the collection will not take place.</li>
<br><p> </p></ul>
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| Using private waste disposal firms | | | | | Using private waste disposal firms | | <div class="ExternalClassB300F3A39DC0418CA8FFB258FA2155B2">Please be aware that if you hire contractors such as builders and allied trades, landscape gardeners, tree fellers and surgeons, house clearers, retail establishments or scrap metal merchants who are removing waste items from your property, these people will normally need a waste carrier registration.<br><br>
Ask your contractor if they're a registered waste carrier, and ask for their waste carrier number.
<br><br>
Alternatively, you can contact the Environment Agency on 08708 506 506 and ask for a Waste Carrier Validation Check. You can also do this online by checking the Authorised Waste Carriers Register. If your contractor is not registered, you should refuse their services and request that they seek advice from the Environment Agency.
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If you do employ someone to remove waste from your property and this waste is subsequently found illegally dumped and traced back to you, you could be held responsible. To guard against this keep a note of their name, telephone number and vehicle registration number</div> | | | |
| Will the crew take extra items on the day of collection? | | | | | Will the crew take extra items on the day of collection? | | <div class="ExternalClass05C070A95DB74E51955741F6558B4131">The crew will only take the items listed for collection. If you change any items that are due to be collected, please contact us <strong>at least six working days</strong> before collection is due.<br><br>If an item cannot be collected for any reason, for example it is contaminated, cannot be accessed, or has not been presented for collection, our operatives may take photographs for audit purposes.</div> | | | |
| Where should I leave my items for collection? | | | | | Where should I leave my items for collection? | | <div class="ExternalClass2B60798C0BB048AA8A0C4F81D77BA183"><p>Items should be left outside in a safe and accessible place as close as possible to whichever entrance is most accessible for the collection vehicle, but within the boundary of your property. <br><br>Items should be covered to protect them from weather especially soft furnishings, sofas and mattresses. Please note that items may not be collected if they are too heavy.<br><br>Sharp points or edges and loose pieces must be covered and secured for health and safety reasons. Sheets of glass must be bound and protected.<br><br>On your day of collection make sure any gates are unlocked, there are no cars on the drive and any dogs are inside the house or on a lead.</p></div> | | | |
| Will you collect from an empty property? | | | | | Will you collect from an empty property? | | <div class="ExternalClass6D861B9576984FE5A006B73E6A776D91">We will only collect from a property which is occupied. This is to ensure that the items are kept dry, and placed out for collection at the agreed time, and to prevent fly tipping. </div> | | | |
