Get help with your Blue Badge application, including sending documents by post or paying over the phone.
Where to get help
If you need help with the online form, you can:
Send documents by post
As you go through the online form, it will ask you to upload a recent passport style photo and some
If you cannot scan or take photos of them, you can post paper copies to:
Blue Badge Team
PO Box 657
Make sure you send copies of your documents. We cannot return originals.
If we do not get your documents within six months of when you submit your online form, your application will be deleted and you will need to reapply.
Documents to send
The online form will tell you which documents we need from you. It’s best to make a note of them as you go through the application.
As a guide, we usually ask for:
A recent passport size photo
The photo must be:
- recent, taken within the last six months
- a good quality image, with no filters or editing
- showing the applicant's head and shoulders
- ideally against a plain background
Proof of identity
To prove your identity you can send a copy of either:
- birth or adoption certificate
- driving licence
- marriage or civil partnership certificate
- divorce or dissolution certificate
If you are registered blind then you do not need to supply this proof.
Proof of address
To prove your address you can send a copy of either:
- a recent council tax bill, that's less than three months old
- a recent letter from a government department such as Department for Work and Pensions (DWP), that's less than three months old
- driving licence
- a recent letter from a school (if you are under 16), that's less than three months old
- a rent book or tenancy agreement
Proof of benefits (if it qualifies you for a badge)
Proof of terminal illness (if you have one)
If you qualify for a Blue Badge because you have a terminal illness, you will need to provide a DS1500 form or a letter from a doctor or specialist, such as a Macmillan nurse.
Proof of eligibility (if you do not automatically qualify)
do not automatically qualify, you may need to provide supporting documents to help your application. The more proof and information you can give, the stronger your application will be. This could be:
- letters from specialists, for example gastroenterologists, psychiatrists, paediatricians, social workers and special educational needs coordinators (SENCOs)
- diagnosis letters
- medical reports, for example behavioural reports
- information about ongoing treatments
- copies of prescriptions
- an Educational Health Care Plan (EHCP), if you're applying for a child
Pay by phone
It's quicker to pay for your badge online when you complete the online form. But if you have problems, you can select 'Submit application and pay later' and pay by phone instead. If you applied for your Blue Badge before 18 November 2019, you can pay over the phone too.
Pay using debit or credit card by calling 0113 222 44 44. Our lines are open on weekdays 9am to 5pm, except Wednesdays when we're open from 10am.
It can take six to eight weeks to process your application if you
automatically qualify. If not, it can take longer and we might contact you for more medical evidence or to arrange an assessment.
It can take much longer if we do not get all the information we need, such as supporting documents or details of doctors we may need to contact.
Appeal a Blue Badge refusal
If you are refused a Blue Badge, and want to challenge the decision, you can appeal to have your application reviewed. You might also want to appeal because your needs have changed since you first applied. It will help your appeal if you can provide new information that shows how you qualify for a badge.
The full appeals process is on the refusal letter we send to you. You can start your appeal through the complaints department on
email@example.com or 0113 222 4405.