Housing advice

These agencies all offer advice around housing rights and rent arrears and a range of support from setting up payment plans to help with form filling.

Better Leeds Communities

If you are homeless or at risk of homelessness, or need help with an urgent housing issue, Better Leeds Communities' free housing advice service is designed to support you as quickly as possible. They can advise on a wide range of housing issues. Face to face appointments, telephone and online support is all available. 


0113 275 4142 




Housing Advice - Better Leeds Communities

Citizens Advice

Citizens Advice Leeds and Citizens Advice Chapeltown offer information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on council tax, handling problems with your landlord, help to avoid losing your home and homelessness. 


0808 278 7878 


Housing advice - Citizens Advice


Shelter is a registered charity that campaigns for tenant rights in Great Britain. It gives advice, information and advocacy to people and lobbies government and local authorities for new laws and policies. National digital and telephone services are available for help and advice on housing rights and options. 

Emergency helpine 

0808 800 4444 


Webchat with a Shelter advisor - Shelter England 


Get help from Shelter - Shelter England

Legal advice

Anyone facing repossession action for housing arrears (rent or mortgage) can get free representation at court on the day of the hearing through the duty solicitor scheme. 

Civil Legal Advice (CLA)

The Civil Legal Advice (CLA) service provides specialist legal advice to people across England and Wales who qualify for legal aid. Legal aid can help meet the costs of legal advice and representation in court. 

You will need to check if you are eligible for legal aid by answering some general questions and providing information about your income and savings. If you are eligible, you will be directed to a legal adviser. If CLA cannot help, they will suggest somewhere else you might be able to get advice. 


0345 345 4 345


Check if you can get legal aid 

Help with housing costs and rent

The organisations listed below all offer free, impartial and confidential help and advice around housing rights and a range of support from setting up payment plans to help with form filling.

Leeds City Council Housing

Local housing offices can help with; payment plans for rent and arrears, benefits applications and referrals to Leeds Credit Union or other support services. 


0800 188 4000 or 0113 376 0410



Contact Leeds City Council housing team

Gipsil (including OWL and Engage Leeds Services)

Housing and support services for young people, care leavers and adults who live with complex support needs. 


0113 391 8000 


Find out more on the Gipsil website


National digital and telephone service for help and advice on housing rights and options, including emergency homeless support. 

Emergency helpline 

0808 800 4444 

Find more information and support on the Shelter website

Connect Housing – Money Matters Service

Help and support for Connect Housing tenants, including benefit applications, budgeting support, access to debt advice, energy efficiency and referrals to other support services. 


0300 5000 600 




Find more support and advice on the Connect Housing website.

Help with homelessness

If you are homeless, at risk, or worried about someone who is sleeping on the streets, please see the organisations below who will be able to help.

Housing Options

If you are homeless or at risk of becoming homeless, Leeds Housing Options may be able to help. 

They can also offer support in other housing situations, including: support for families, people with mental health needs, leaving hospital, leaving prison, fleeing domestic violence, young people, people leaving care and making adaptations to your home. 


0113 222 4412
(Monday to Friday, 9am to 4pm, except Wednesday 9:30am to 4pm)

Emergency out of hours

0113 378 8366 



Street Outreach Service

The Street Outreach Service support people who are rough sleeping or at risk of homelessness in Leeds. They provide ongoing support and will help with access to emergency accommodation.


0113 245 9445