Welcome to the Money Information Centre

Coronavirus (COVID-19) update

The availability of some organisations in Leeds may be limited in line with national guidance around managing the impact of coronavirus (COVID-19).

Age UK Leeds

From 20 March the Age UK Leeds advice service will not be carrying out home visits or offering office appointments or drop in sessions until further notice. The office will remain open but there will be no advice staff present in the office.

We will continue to provide telephone advice*. People can ring 0113 389 3000 and leave their name and number and brief details of their query. We will call them back within 5 working days. They can also ring the National Age UK Helpline on 0800 678 1602.

*We give benefits advice for people over state pension age but we do not give debt advice.


Email: advice@ageukleeds.org.uk

Phone: 0113 389 3000 or 0800 678 1602

Better Leeds Communities

From 17 March 2020 we will be supporting people who need advice and support with regard to Debt, Housing and Benefits only via the telephone (we will provide telephone appointments where we will call the clients so there is no cost to them) and via email. We are here to help.

We have suspended our drop-ins at:

  • Hunslet foodbank
  • Armley foodbank
  • Lower Wortley Foodbank
  • Woodhouse Foodbank
  • Bramley Foodbank
  • Moortown Foodbank
  • Compton Centre

Phone: 0113 275 4142


Website: www.betterleeds.org.uk

Citizens Advice Leeds

From 18 March 2020 Citizens Advice Leeds will close face to face services. Resources will be diverted to telephone, email and webchat, available Monday to Friday 9am to 5pm.

Advice: 0113 223 4400

Help to Claim: 0800 144 8444

Website: ww.citizensadviceleeds.org.uk

Chapeltown Citizens Advice

From 18 March 2020 Chapeltown Citizens Advice will close face to face services. Resources will be diverted to telephone, email and webchat, available Monday to Friday 9am to 5pm.

Advice: 0113 223 4400

Help to Claim: 0800 138 3944

Website: www.citizensadvice.org.uk/


  • All office in Leeds are currently open.
  • Disabled people will be contacted by web and telephone for appointments.
  • There will be no Face To Face appointments except for vulnerable people, who will be seen as required
  • New claimants will be undertaken over the phone, with ID verification being undertaken this way.

Two good sources of information are:

Phone:0845 6060 234

Ebor Gardens Advice Centre and Money Buddies

Ebor Gardens Advice Centre are closing face to face services. People can contact via the Money Money Buddies website, Facebook, Twitter, telephone, email.

Email: admin@egac.org

Website: www.moneybuddies.org.uk

Facebook: /VirtualMoneyBuddy

Twitter: /LeedsMoneyBuddy

There is now a dedicated mobile number so the team can help you whilst working from home – 07936 368 045. This number can also be used for WhatsApp messages.

Leeds City Council community hubs

Community hubs and libraries are currently closed, please contact us on the phone or via our website.

Leeds City Council welfare rights

Service delivery by telephone and email only. No home visits or face to face surgery appointments until further notice.

Phone: 0113 376 0452

Email: Welfare.Rights@leeds.gov.uk

Leeds City Council Housing

Offering a supportive service to all our tenants. Contact Housing Officers at the earliest possibility if there are any issues with paying rent.

Phone:0800 188 4000

Email: HousingEnquiries@leeds.gov.uk

Leeds City Council - Council Tax

Contact the Council Tax team at the earliest possibility if there are any issues with paying your bill.

Website: www.leeds.gov.uk/council-tax

Phone:0113 222 4404

Leeds Community Gambling Service

From 18 March the service is moving to remote working providing support via telephone and online. The duty service on the main Leeds number will continue to operate from 9 – 5pm.

Phone: 0113 388 6466

Email: Leedscommunitygamblingservice@gamcare.org.uk

Website: www.gamcare.org.uk

Leeds Credit Union

All other branches have had to be closed due to the emergency measures the Leeds City Branch at 32 Kirkgate, LS2 7DR will be open on Tuesday and Thursday. Members are advised to use digital and telephone service in the first instance and to only come into the branch if absolutely necessary. Access to the ‘On-Line’ banking services can be found on the web site.

Phone: 0113 242 3343

Email: services@leedscitycreditunion.co.uk

Website: www.leedscreditunion.co.uk

Loan Shark Team

Loan shark awareness training – Suspended

One to one victim contact – Continues

The team is still operating the phones and communication channels should someone wish to report a loan shark on a 24/7 basis.

Anyone who is in immediate danger from a loan shark is, as usual, advised to call 999.

Website: www.stoploansharks.co.uk/

Email: reportaloanshark@stoploansharks.gov.uk

Phone: 0300 555 2222


Operating as normal with full online and telephone advice service.

Website: www.stepchange.org

Phone:0800 138 1111

St Vincents Support

No face to face services. Telephone appointments only are available – phone to arrange appointment for debt advice

Phone: 0113 248 4126

Email: advice@stvincents-svp.org.ukadvice@stvincents-svp.org.uk

Engage Leeds and Gipsil

Including: Engage Leeds Floating Housing Support, Engage Leeds Advice and Employment & Engagement Services, Flagship Young People’s Services & GIPSIL Care Leaver Service.

Access to advice is restricted to those within the Housing Support Services and is not open access except the ‘Help Through Crisis’ team based at Archway. At this time, would ask that contact should be made via telephone in the first instance.

All other services continuing with some staff working from home. Contact being maintained via phone and email where possible but face to face appointments continuing where needed.

Website: www.engageleeds.org.uk

Email: referrals@engageleeds.org.uk

Phone: 0113 380 7615


Website: flagshipleeds.org.uk

Email: referrals@flagshipleeds.org.uk

Phone: 0113 391 8000


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