Benefits advice and Universal Credit

The organisations listed on this page offer free, impartial and confidential help and advice for Universal Credit and other benefits including PIP (Personal Independence Payments).

The organisations below offer benefit checks and advice on eligibility, help with making a claim, and specialist support for mandatory reconsiderations and appeals.

You can also use the benefits calculator to get an idea of what you might be entitled to.


You can find information about all benefits and welfare payments from the DWP.   


0800 328 5644 - Universal Credit   


0800 169 0190 - Jobcentre enquiry line - for legacy benefits   


Welfare Rights Unit

Face to face, telephone and email advice and support on welfare benefits, help to complete claim forms and guidance and support for appeals.   


0113 376 0452


Find out more about the support available from the Welfare rights team.   

Age UK Leeds

Telephone and digital advice for people over the state pension age including benefit checks and help to make a claim.


0113 389 3000   

0113 389 3004   



Get advice and support from Age UK Leeds online.   

Find more information on benefit entitlements from the national charity AGE UK.   

Better Leeds Communities

Face to face, telephone, outreach drop-in sessions providing advice relating to benefits and other money problems. Available to those who care for a child under the age of 16 and those who are expecting a child. (Contact Better Leeds Communities for full eligibility).  


0113 275 4142   



Find more advice from Better Leeds online.   

Citizens Advice Leeds

Telephone and digital advice for benefits including benefit checks, help to make a claim and appeals. Citizens Advice Leeds also operate the 'Help To Claim Service' for Universal Credit.   


0808 278 7878   


Help to claim (Universal Credit only):

0800 144 8444   


Benefits - Citizens Advice Leeds.   

Universal Credit - Citizens Advice Leeds.   

Chapeltown Citizens Advice

Telephone and digital advice for benefits including benefit checks, help to make a claim and appeals.   


0808 278 7878   


Contact Citizens Advice Chapeltown.   

Gipsil Advice Services

Face to face, telephone and digital help and advice, including appeals and casework support, in respect of welfare benefits and housing issues for people in receipt of support through Engage Leeds and for young people supported by Our Way Leeds. (Contact Gipsil for full details and eligibility.)


0113 380 7615   


Find out more about GIPSIL and their support online.   


Telephone and digital help and advice for disabled people on benefits related issues and other money problems.   


0800 800 3333   


Textphone dial

18001 then 0808 800 3333


Get further advice and support from Scope online.