Digital support

Support is available to help get online, access a digital device or find low-cost broadband and mobile tariffs.

Social tariffs: Cheaper broadband and phone packages

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them 'essential' or 'basic' broadband.  

If you or someone in your household claims a qualifying benefit, you could switch to any of the tariffs available.  

First, check if your current provider offers a social tariff. Ofcom's website lists all of the tariffs available now. You can apply for most tariffs online or call your provider and ask to switch. If your provider doesn't offer a social tariff, you can switch to one that does. Your provider might let you leave your current contract without paying a penalty fee.  

Other support might also be available to customers who cannot get online. If you're struggling to pay your mobile phone or broadband bill, speak to your provider as soon as possible to see how they can help.  

Visit Ofcom to find out more: Social tariffs: Cheaper broadband and phone packages - Ofcom

Learn in the library #Digital121

Whether you have a digital question or need a bit more support to get online, the free #Digital121 support programme includes:  

  • support with digital enquiries
  • help accessing the internet
  • skill development sessions
  • advice on staying safe online
  • help accessing health information
  • tablet lending
  • device and data gifting
  • support from Digital Champions


0113 378 5005



Find out more about Learn in the library

Leeds Community Digital Support Directory

100% Digital Leeds collects information about digital access and support services available to Leeds residents. This includes organisations which offer public Wi-Fi, digital skills support, and device loaning. It also includes information on how to access their services, and who they support.  

Find more information and locations of organisations within Leeds which offer some form of digital support using the Leeds Community Digital Support Directory map.