Older People's Care Homes Contract and Commissioning Team (Social Care)

The confirmed rates detailed in the table below will start Monday 6 April 2026. The rate applies to all existing residential packages of care, and new packages of care commissioned under the current contract.

The rates detailed in the table below started from Monday 7 April 2025. The rate applies to all existing residential packages of care, and new packages of care commissioned under the current contract.

The fee rates detailed in the table below started from Monday 8 April 2024. During the 2024 financial year some homes in Leeds qualified for an additional Quality Premium Payment (QPP). Contact olderpeoplescarehomes@leeds.gov.uk to obtain confirmation if a care home qualified. 

Core Fee

Core Fee With the Quality Premium Payment (QPP)

As a care home manager or social worker, you must discuss financial arrangements with residents and families before any decision is made on them moving into a care home. Ideally, care homes will produce an information pack or brochure for residents and families, which should explain all aspects of care, including finances. The Finance Overview document provides a summary of the key information and considerations to support these discussions. 
 

Care home managers should also give residents and families a copy of the latest Leeds City Council 'How To Pay Your Care Home fees booklet', which also provides information about care home finances. 

You can find further information of help to pay for residential care on the  Help paying for care homes webpage. 

For complaints handling, we ask that care home managers read the Joint Protocol on Complaints Handling between Leeds City Council Adults and Health Directorate and their commissioned service providers. 

As a care home manager, when you receive a complaint from or about a Leeds City Council funded resident aged 65 or over, please send a draft response to your allocated Leeds City Council senior commissioing officer before sending it to the complainant.

Each month, care home managers should record details of the compliments and complaints a care home has received during the previous month. Please record this information on the Complaint and Compliment Monthly Return Template Sheet and send this completed document to olderpeoplescarehomes@leeds.gov.uk and complaints.socs@leeds.gov.uk. 

When a resident arranges and pays for their own care and has not had a financial assessment, you do not need to include their details of any compliments or complaints in your monthly returns.

If Leeds City Council arranges the resident's care any compliment and/or complaint must be included in your monthly returns, even if the resident pays for their own care.

Safeguarding is the term used for a range of measures employed to keep children, young people and adults at risk safe and protected from harm. All organisations have a duty to ensure that their safeguarding responsibilities are understood and embedded within their organisational structure. All staff, including volunteers, must know what to do if they are concerned about the safety and welfare of anyone they come into contact with as part of their work. 

As a care home provider, please ensure that you and your staff are familiar with the safeguarding policies and procedures of the Leeds Safeguarding Adults Board (LSAB). Further information can be found on the Leeds Safeguarding Adults Board website.

Please make sure that everyone working on this contract or project can recognise the signs of abuse and neglect in adults at risk and knows how to respond appropriately. This can be achieved through induction and training.

If you suspect that an adult at risk is experiencing abuse, you must report it in line with the procedures published by the Leeds Safeguarding Adults Board (LSAB).

As a professional, such as a doctor, nurse, social worker, police officer or housing officer, please read the Professionals: Adult social care referrals and safeguarding concerns webpage for more information.

Care home managers should contact your Leeds City Council safeguarding and risk manager if you have any questions about safeguarding. 

It is the responsibility of provider services to ensure that practice or quality of care issues are addressed proactively and effectively through internal processes, ensuring that required standards of care are provided.

Please read the Decision Support Tool alongside the Leeds multi-agency safeguarding adults policy and procedures. 

If a care home wishes to cancel a Care Home Individual Service Agreement (CHISA), Leeds City Council will arrange for the resident to move as soon as possible but not more than six (6) weeks following receipt of written notice from the care home.

The Council has the right to cancel a Care Home Individual Service Agreement (CHISA), by serving a seven (7) day written notice on the Care Home Provider in any of the following circumstances: 

• If in the sole opinion of the Council the Services are no longer required for a particular Resident. 
• Where the Resident discharges themselves from the Accommodation or has indicated that they no longer require the Accommodation. 
• Where in the opinion of the Council the Provider is not able to meet the needs of the Resident and/or has not achieved the stated outcomes.

We recommend that care homes register multiple users for the Capacity Tracker. There is no charge for additional user accounts, and having more than one registered user helps support business continuity. If a member of staff is unavailable, another authorised colleague can continue to access the Capacity Tracker and submit any required information. This helps ensure that your organisation can maintain access to the system and meet any reporting requirements when needed.

Please note that the Capacity Tracker can only be accessed from within the UK. If your only registered user is travelling or working outside the UK, they will not be able to access the system. 

The latest registration guidance and user instructions are available on the Capacity Tracker website, ensuring you always have access to the most up-to-date registration process and guidance.

If you require any further support, please contact Necsu.capacitytracker@nhs.net.

Each health and care organisation is expected to implement the 10 National Data Guardian (NDG) standards for data security. These standards are designed to protect sensitive data, and also protect critical services which may be affected by a disruption to critical IT systems (such as in the event of a cyber attack). Find more information about the  10 data security standards, including suggestions and examples of how the standards might be achieved.

When a resident is Leeds City Council funded, the care home is expected to provide equipment unless it is bespoke / one off. Bespoke equipment is specially made for one resident and cannot be used by anyone else. As a care home manager, please read Appendix 11 - Equipment schedule of the Leeds City Council Overarching Agreement for the Provision of Residential Social Care (Scheme ID 88110).