Who to contact in an adult social care emergency.
If someone is in immediate danger, call the police on 999.
Emergencies during office hours
During normal working hours you can get urgent help from the adult social care team.
Phone: 0113 222 4401
(Monday to Friday, 9am to 5pm except Wednesdays when we open at 10am)
Weekends, nights, bank holidays
The Emergency Duty Team (EDT) deals with urgent calls and emails on weekends, evenings, overnight, and bank holidays. There is usually one person on duty at a time.
You can call the EDT about adults who need:
- immediate protection from abuse, neglect, domestic violence or exploitation (safeguarding concerns)
- urgent care and they cannot wait until the next working day
- urgent help because their care arrangements have broken down, for example if their carer is not available or their equipment is broken
- an urgent assessment under the mental health act
Give us as much information as you can so that we can help in the best way.
Opening hours
- Monday: 5pm to 8am
- Tuesday: 5pm to 8am
- Wednesday: 5pm to 8am
- Thursday: 5pm to 8am
- Friday: 4:30pm onwards
- Saturday: all day, 24 hours
- Sunday: all day until 8am Monday
Bank holidays
From 5pm the day before to 8am the day after the bank holiday.
