For safety and insurance purposes, the minimum age for hiring and riding an e-bike within the LNER Beryl Bikes service is 16.

How it works
- Unlock – Download the Beryl app.
- Ride – Have fun and be safe.
- Park – In an LNER Beryl Bay.
- Lock – Close the lock to end your ride.
Prices
LNER Beryl is a fully electric bike and e-scooter fleet that makes conquering the hills of Leeds a breeze. There’s day passes and minute bundles available on the Beryl app; otherwise, pay as you ride is £1 to unlock and 17p per minute for an e-bike, and £1 to unlock and 22p per minute for an e-scooter.
Find the full pricing guide, including extra fees and more information on the Leeds page on the Beryl website.
Accidents, theft and vandalism
If you have an accident
If you are involved in an accident while riding an LNER Beryl Bike, firstly make sure that you and anyone else involved are safe and, if possible, off the road.
Call emergency services on 999 if anyone needs immediate medical attention.
Contact the Beryl team once you are in a safe location and emergency services are at the scene.
Stolen or damaged bike or docking station
If you discover a vandalised docking station or a damaged or stolen bike, please report this to Beryl’s control room by email, phone or live chat on the app or website.
If you witness unsafe or illegal behaviour, you can help by reporting it.
Background
The micromobility operator Beryl provide the public e-bike and e-scooter hire service in Leeds to provide a cost effective and low carbon active travel choice in the city. The scheme was made possible by funding secured by Leeds City Council from the Carbon Mitigation fund. This fund is embedded within the Transforming Cities Fund, part of the West Yorkshire Mayoral devolution deal.
LNER is now the official sponsor of the LNER Beryl scheme, supporting it through to 2027. 85% of all sponsorship income will be directly reinvested into the scheme to enhance service quality and encourage greater use of sustainable transport options.
If you would like a docking station near you, you can suggest locations on the Beryl app.
Aims
LNER Beryl Bikes are for everyone to travel short distances in a quick, easy and eco-friendly way. The service:
- has a network of e-bikes and e-scooters available from docking stations located at close intervals for convenience
- offers an accessible and cost-effective travel option
- located close to dedicated cycleways that have been built across Leeds, offering safer routes for everyday riding
- keeps expanding it's footprint and will continue to grow to meet service demand
- consults with communities and key stakeholders before docking stations are created helps ensure the scheme provides the best possible service to users
- work closely with accessibility groups to ensure the bikes and docking stations will be available to as many users as possible
- following approval from the Department for Transport, both vehicles operate at a maximum speed of 15.5mph. The speed was adopted by the e-scooter fleet in July 2026 to make riding feel more natural alongside people cycling - especially on shared cycle routes
Benefits
LNER Beryl Bikes is supporting the delivery of the Connecting Leeds Transport Strategy, to help make Leeds a city where you don't need a car. This includes de-carbonising travel, improving health and wellbeing and promoting accessibility and social mobility along with an affordable, quick and easy transport option.
There are many benefits to the service:
- enable people to access the amenities they need, from places of work, education, shopping, and leisure destinations without the need for a car
- provide an easier access point compared to conventional bike ownership, especially for larger families or shared households, where cycle storage is limited
- support people who want to regain cycling confidence or experience and people who are looking to take up cycling, without the need to purchase a bike (free cycle training)
- provide travel for commuting, with the extra electrical assist power requiring less effort and allowing users to arrive at work quicker, as fresh as when they left the house
- be designed for everyday cyclists, with a basket on the front for larger baggage and a rear rack (to support extra baggage) with bungee straps to secure
LNER Beryl and app
Beryl is the UK's leading micromobility company, championing sustainable travel options to help reduce road congestion and improve air quality and public health. As part of a Department for Transport trial, e-scooters have been added to the public hire fleet in Leeds.
E-bikes and e-scooters can be accessed via the Beryl app - available for free download.
The fully docked scheme ensures the bikes are locked in a secure way after use.
Bike street team
Beryl provide an on-street team to look after the bikes, including general maintenance such as changing the batteries and mechanical servicing.
They are the eyes and ears of the project on the ground, reporting any issues or antisocial behaviour.
No mess or clutter
Their main role is bike redistribution around the city. The service works within bays and if a bike or e-scooter is not returned to a bay the rider will face extra charges.
Who can hire a Beryl e-scooter?
To hire and ride a Beryl e-scooter in the UK, you must:
- be 18 or older
- hold a valid UK driving licence or provisional licence
- register via the Beryl app
- ride only on cycle lanes or roads where bikes are allowed
More information and support
Find out more about Beryl on their website.
You can contact the team at Beryl seven days a week for more information, help or support.
Phone
020 3003 5044
7am to 9pm, Monday to Sunday
You can access instant chat from the Beryl app or website.
In-app chat
Beryl app - choose the message icon to start a new conversation. This is the quickest way to get in touch if you have a question or problem while hiring a bike.
Beryl website - click the question mark icon in the bottom right-hand corner and choose whether you need help with bike lights or Beryl bike share, then start a conversation.