Care provider updates

Find latest advice and updates for care providers.

This page was last updated at 1pm on Tuesday 18 November 2025.

Updated: Respiratory illness pack for care homes.

Public Health messages

Winter preparedness letters sent out to Care Home managers and Home Care providers to ensure staff are prepared and confident in supporting vulnerable individuals to protect their health and wellbeing during winter.

The letters include cold weather plans and useful information and resources for staff, including winter posters and leaflets.

The content of the letters is based on national guidance produced by the UK Health Security Agency (UKHSA).

Care home letter.

Home care letter.

Winter leaflets and posters.

Yorkshire Ambulance Service

Please tell us what you think.

Yorkshire Ambulance Service (YAS) would like to hear about your experience of being a provider around the service you receive. Your feedback is important, because it helps YAS to understand where they can make improvements and where they are providing a good service.

Respiratory illness pack for care homes.

Please find attached the latest respiratory illness and outbreak pack for care homes for winter 2025/26. The pack is intended to help care homes detect and notify about respiratory outbreaks quickly, to minimise the impact of outbreaks this winter. The average length of outbreaks have been shown to be significantly reduced by prompt escalation to UKHSA.

The UK Health Security Agency’s (UKHSA) number has recently changed to one single number for both in hours and out of hours 0300 303 0234 which we have updated on the documents.

Important reminder for accessing antivirals

Although many community pharmacies more local to you can access stock quickly, you have the option to send prescriptions directly to Asda Killingbeck who hold a stock of Oseltamivir 75 and 30mg capsules specifically for care homes, to meet the requirements of starting treatment within 48 hours.

Address: Asda Pharmacy, Killingbeck Drive, Leeds, LS14 6UF.

Telephone: 0113 2019 510.
Opening hours: Monday to Saturday 9am to 9pm, and Sunday 10am to 4pm.

Care Quality Commission regulatory changes and updates