Antisocial behaviour service offer

Our antisocial behaviour and domestic noise nuisance service offer.

Our purpose and vision

We aim to respond to antisocial behaviour in a fair and proportionate way, working in partnership with others. Our goal is to help and support victims, challenge people who cause problems, and work together to build safer and stronger neighbourhoods.

Service standards

Our service standards outline what to expect if you report antisocial behaviour to us.

Our team will:

  • contact you within 1 working day if the report is assessed as high risk by our team
  • contact you within 10 working days for all other reports
  • assess all reports and direct them to the right service
  • identify any vulnerability or support needs
  • consider mediation where appropriate
  • explain if we cannot take your case forward and signpost you elsewhere

If your case is allocated for investigation:

  • a named officer will investigate and gather evidence
  • we will agree a contact plan with updates at least every 20 working days or sooner if risk requires
  • we will work with partner agencies
  • we will hold joint case reviews for complex cases

Our core principles

  • Early intervention to resolve issues early with advice, mediation and restorative approaches.
  • Working in partnership with West Yorkshire Police and other services.
  • Victim-centred approach so both victims and witnesses are central to our decision making.
  • Proportionality and fairness, we balance community safety with the needs of the individuals involved.
  • Evidence led enforcement using legal tools when they are supported by evidence and proportionate.
  • Transparency and accountability, we explain clearly what we can do, what we cannot do, and why.

Prevention and early resolution

We assess all antisocial behaviour and domestic noise nuisance reports. We offer early advice, signposting and informal solutions and use mediation where suitable. We issue warnings and behaviour agreements and hold problem-solving meetings for complex or repeat issues.

We investigate reports that meet our threshold and gather evidence such as statements, CCTV and noise recordings and agree an action plan with the complainant and provide updates. We also work with perpetrators, support services and housing providers.

Who can use our service

Anyone can report antisocial behaviour or domestic noise issues, including residents, businesses, councillors, housing providers, West Yorkshire Police and other partner agencies.

Reports can be made online or through the council’s contact centre.

Reporting antisocial behaviour

If you are a victim or witness antisocial behaviour or noise nuisance you can report this to us online.

Other useful reporting options and phone numbers:

Our expectations for complainants

We ask our customers to:

  • try to resolve the issue first if it is safe and reasonable
  • take part in mediation if appropriate
  • work with support services if needed
  • report incidents clearly with dates, times and details
  • work with your officer and provide evidence such as diary sheets or statements
  • tell us about any change in risk or contact details
  • understand that legal action is a last resort
  • avoid retaliation or behaviour that could harm the case
  • treat staff and partners respectfully

Support for victims and communities

If you are in immediate danger call 999.

We will signpost to support services, provide a named officer while the case is open and updates to the community and local councillors where needed.

Victim Support operates a free and confidential 24-7 support line on 0808 16 89 111
And a live chat service, every day of the year, offering specialist support to anyone who has been a victim of crime or antisocial behaviour.

Leeds Mental Wellbeing Service provides support and therapies for common issues, such as anxiety, stress and depression. You can also refer yourself online via their website.

If you feel overwhelmed and need to talk to somebody The Samaritans are available 24-7, 365 days a year. Connect Helpline is a survivor-led service that supports people in crisis or emotional distress. NHS Crisis Line is for urgent mental health support in Leeds

Support or advice about Domestic Abuse is available from the National Domestic Violence Helpline on 0808 200 0247 from Behind Closed Doors and from the independent charity Leeds Women’s Aid.

Contact Crimestoppers 0800 555111 if you have information to pass on, this service is confidential, your call cannot be traced.

You can report concerns about the care of a vulnerable adult, child or, domestic abuse in Leeds to Adult Social Care: 0113 222 4401 or Children and Young People's Social Care: 0113 222 4403.

Hate crime and incidents

If you are in immediate danger call 999.

You are a victim of a hate crime or an incident of hate crime if someone has targeted a crime at you or behaved badly towards you because of your race or ethnicity, disability, religion or belief, sexual orientation or transgender identity. You can still be a victim of a hate crime or incident if someone targets you because they think you belong to any of these categories. 

You can let us know about a hate crime or incident and also report and seek help from our partners:

Enforcement

We use tools such as warnings, injunctions, Closure Orders, noise abatement notices, Community Protection Notices and PSPOs when appropriate, and take tenancy action for Leeds City Council tenants. Working jointly with the police, Youth Justice Service, LeedsWatch and others, we will refer cases for prosecution where antisocial behaviour is serious or persistent.

We may use the following relevant legislation:

  • Crime and Disorder Act 1998
  • Anti-social Behaviour, Crime and Policing Act 2014
  • Housing Act 1985 
  • Environmental Protection Act 1990

What we do not do

We cannot take action on a report for a victim if another person has made the report, unless they have advocacy for the resident, such as a power of attorney. We will only share general information with a third party.

Details of the investigation and next steps can only be shared with the victim of the antisocial behaviour if no advocacy is in place.

There are some things we are not able to do. We will not:

  • guarantee the outcome of any investigation
  • deal with antisocial behaviour outside the Leeds boundary
  • operate a 24 hour response service
  • provide you with alternative accommodation, except in very serious circumstances
  • keep a case open when no further action is possible
  • take action for everyday disagreements, such as parking disputes, boundary disputes, untidy gardens
  • provide security devices like CCTV or locks or investigate CCTV privacy concerns
  • stop you seeking your own legal advice
  • take action on behalf of another agency, for example the police or a landlord
  • guarantee the use of noise monitoring equipment