What to do if your bin has not been collected on your scheduled day.
If your bin was missed today, you should wait until after 5pm to report it to us. All bins must be out at 6:30am when collections start.
Please use the form each time your bin is missed so that we know about it and can investigate the problem.
Replacement bags
If your waste is usually collected in bags rather than a bin, you can
request replacement bags using the waste collection crew form.
If you've had an issue with the collection crew
If you would like to report an incident or you have any concerns about a member of the crew, you can
report an issue with a waste collection crew form.
To report damage to a property by the collection vehicle or crew, first you must make a
public liability claim.
