Communicating with us

Website and social media

We will use the Internet to communicate with the public and promote public participation. Through our social media accounts and website, we will post photos, videos, and sound recordings of our work and events, which may sometimes include personal data. 

Although we often try to seek consent, this may not always be possible when capturing large crowds or public street scenes. If you are ever unhappy about being included in any of these publications, please contact us by emailing

Registration and authentication

We may require you to register and be authenticated with us in order for you to access services e.g. My Account. Our privacy notice sets out our commitment to you when you access our services via the internet.


Unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send to us. If you email us we may keep a record of the information you provide which will be kept for no longer than necessary, in line with our retention policy.

Using our website

The website does not store or capture personal information, about you unless you decide to provide it to:

  • subscribe to or apply for services that require personal information
  • report a fault and give your contact details for us to respond
  • contact us and leave your details for us to respond

You can read more about how we use cookies on our cookies page.

Telephone calls

We record telephone calls that are made to the Council’s contact centre for staff training purposes. The recordings are kept in line with our retention policy.

E-newsletters and texts alerts

Data you give us will not be used for sending you marketing e-newsletters or other electronic promotions e.g. text alerts, unless you have opted in to receive them. We may send you service announcements in this way though. We will not send you any other information electronically unless you have specifically opted to receive it.

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