We carry out periodic home visits to all council tenants. These visits help us:
- make sure your home is safe and well maintained
- keep your tenancy records up to date
- offer support and advice if needed
Ask to see identification before letting anyone into your home. Our staff will always carry ID.
Quick summary
| Service name | Home visit |
|---|---|
| Who it's for | All council tenants in Leeds |
| Why we do it | To check tenancy conditions and offer support |
| When it happens | Periodically, as part of our landlord responsibilities |
| What you need to do | Be available for the visit or contact us to rearrange |
| How long it takes | 30 to 60 minutes |
Before the visit
- We may send a letter, an email, or call you with a suggested date and time for your home visit.
- Or, we may knock on your door if we’re in the area.
You need to:
- be at home at the arranged time
- ask to see ID before letting anyone in
- contact your local housing team if you need to rearrange
During the visit
We will:
- check who is living at the property
- inspect the condition of your home
- confirm that the property is not being used in breach of your tenancy
- make sure your contact details are up to date
- offer advice or support if you raise any concerns
You can:
- ask questions about your tenancy
- raise concerns about your home or neighbourhood
- give feedback on our services
After the visit
- If everything is in order, no further action is needed.
- If we identify any issues, we’ll follow up with you.
- You may be asked to provide additional information or documents.
Extra support
We can help if you:
- need to rearrange your appointment
- require the visit to be carried out in a specific way
- need information in another language or format
