Make your call menu work for people by:
- testing changes with callers
- using language callers use
- listing the most important or frequent options first
- having a maximum of 4 options per question
- having a maximum of 3 levels per phone line
- informing people if they are waiting by giving a queue position or wait time
- not asking any more questions than you need to
- reviewing it regularly to make sure information is accurate
- keeping it concise
