Otley community hub

View opening hours, contact details and access information for Otley community hub.

Visit us


Otley community hub and library
Nelson Street
LS21 1EZ
Find us on Google Maps External link


Free car park and street parking available. Street parking is limited to two hours.

Opening hours

one stop opening times
Monday9am to 5pm
Tuesday10am to 5pm
Wednesday9am to 7pm
Thursday9am to 5pm
Friday9am to 5pm
10am to 4pm

You can get support in person from customer services Monday to Friday until 5pm.

Customer services

We can help you with:

Dropping off forms

You can drop off completed forms and proof of ID to apply for:       

  • Housing Benefit
  • Council Tax Support
  • a council home
  • a parking permit
  • a blue badge
  • a bus pass
  • an entertainment licence
  • planning permission

Requesting a housing repair

Council tenants can report housing repairs in person. You can also report a repair online.       

Applying for a temporary parking permit

You can apply for a temporary parking permit in person.       

Buying a RADAR key

You can buy a RADAR key from our community hubs. RADAR keys allow disabled people to access toilets fitted with National Key Scheme locks.       

Reporting antisocial behaviour

You can report antisocial behaviour in person.       

Using our computers

Cleaning materials are available to clean the keyboard and mouse between uses.       

You can use our computers when you visit, or you can contact us to book session before your visit. You can book up to 2 hours per day.       

You can use our self service computers to:       

  • report a missed bin collection
  • check your bin day
  • find out where to take your waste and recycling
  • report fly tipping
  • report offensive graffiti
  • apply for, renew or change your details for a Blue Badge
  • report lost, stolen or misused Blue Badges

Our printers require coins to pay. If possible, please bring the correct change.       

Keep up to date with planned activities and events on the Otley community hub Facebook page External link.


  • baby change facility
  • disabled access toilet
  • public toilets
  • free WiFi
  • free computer access with MS Office and internet

Access information

Bus stop

Otley Bus Station is 100m from the main entrance across the road from the Post Office.

Disabled parking

There are four parking spaces for blue badge holders on the street outside the main entrance. There is also a free public car park located 50m to the left of the main entrance.


The main entrance is fully wheelchair accessible with automatic doors via a touch button.

Induction loops

There is an Induction loop, Interpreting service and British Sign Language service available.

Support dogs

All support dogs are welcome.