If you have reported antisocial behaviour and want to know how it is being dealt with, you can request a review known as the ASB review process.
How we deal with antisocial behaviour
When you report antisocial behaviour to us it can take up to 10 working days for us to contact you back about the enquiry. Sometimes it takes longer during busy periods.
We will make an assessment about your enquiry and decide whether we can help. We may refer you to another organisation or person who can help with your issue.
If we open a case, we will give you a dedicated case officer to follow up on your report. We may take action including:
- getting a court order which bans the person responsible from doing certain things
- working with the police to prosecute the person responsible or give them a fine
- issuing a tenancy warning, if the person is a council tenant
What we don’t do
We cannot take action on a report for a victim if another person has made the report, unless they have advocacy for the resident, such as a power of attorney. We will only share general information with a third party.
Details of the investigation and next steps can only be shared with the victim of the antisocial behaviour if no advocacy is in place.
There are some things we are not able to do. We will not:
- guarantee the outcome of any investigation
- provide you with alternative accommodation, except in very serious circumstances
- keep a case open when no further action is possible
- take action for everyday disagreements, such as parking disputes, boundary disputes, untidy gardens
Taking your own action
If you are experiencing antisocial behaviour, you can often resolve the problem by first talking to whoever you believe is responsible, as they may not realise their actions are affecting you. Only attempt to resolve the problem yourself if you feel safe and comfortable to do so.
Find helpful information on how to approach this on the Problem Neighbours website.
You can take your own action to resolve a statutory nuisance under Section 82 of the Environmental Protection Act 1990. It is recommended to first contact the Citizens Advice Bureau, as they can guide you on pursuing private action.
If the issue relates to a civil matter outside of antisocial behaviour legislation, check whether your home insurance policy includes legal cover. Many policies offer access to legal advice and support for civil disputes, which could be helpful in pursuing further action independently.
