Govtech council tax eForms accessibility statement

Accessibility statement for Govtech Council Tax eforms.

This accessibility statement applies to content published on cancel or continue your single person discountExternal link and pay by direct debitExternal link.

This website is run by Leed City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNetExternal link has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of the focus styling is not visible enough
  • navigating by landmarks may be confusing for some users
  • focus order on validation errors
  • contrast of some of our link elements is not high enough
  • empty links in the pages
  • pages changes are not announced

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email

We’ll consider your request and get back to you in 21 days.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or think we’re not meeting the accessibility requirements, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you have reported problems to us and are not happy with how we have responded, contact the Equality Advisory and Support Service (EASS) External link.

Technical information about this website’s accessibility

Leeds City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1External link AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Bypass blocks

Several sections of the form blocks are labelled ‘section-1’ and can cause difficulties for screen reader users navigating via landmarks. This fails WCAG 2.1 success criterion 2.4.1 Bypass blocks.

Focus order

When submitting form pages and errors are present, the users focus is not moved to the correct field that has errors. This fails WCAG 2.1 success criterion 2.4.3 Focus order.

Focus visible

Some in-content links throughout the form don’t have sufficient visibility when focused by keyboard users. This fails WCAG 2.1 success criterion 2.4.7 Focus visible.

Contrast minimum

Buttons on the form don’t meet ratios requirements of 4.5:1 along with cookie banner links. This fails WCAG 2.1 success criterion 1.4.3 Contrast minimum.

Link purpose

Empty links within the header of the site and no discernable text for the Leeds City Council logo. This fails WCAG 2.1 success criterion 2.4.4 Link purpose (in context).

Error identification

Form fields are instantly validated without user input on page load. This fails WCAG 2.1 success criterion 3.3.1 Error identification.

Error suggestion

Postcode error messages don’t explicitly explain the format required for the postcode. This fails WCAG 2.1 success criterion 3.3.3.


General html markup errors. This fails WCAG 2.1 success criterion 4.1.1 Parsing.

Status messages

When navigating through pages of the form, page changes are not announced to screen reader users. This fails WCAG 2.1 success criterion 4.1.3 Status message.

Info and relationships

Some markup errors relating to list items and content within them. This fails WCAG 2.1 success criterion 1.3.1 Info and relationships.

Invalid Aria placement

Invalid aria-expanded placement on single person discount page for under 17 year old. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value.

Disproportionate burden

Leeds City Council believes all content should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.

Content that’s not within the scope of the accessibility regulations

Not applicable.

What we’re doing to improve accessibility

We are actively engaged with the suppliers of the platform that host our forms and are analysing how to resolve any outstanding issues. We are aiming towards completing any remedial work by the end of 2022.

Preparation of this accessibility statement

This statement was prepared on 22 November 2022. It was last reviewed on 22 November 2022.

This website was last tested on 28 October 2022. The test was carried out by Leeds City Council.

We tested a selection of pages, ensuring those tested reflected the variety of different page layouts used on our website.

The full user journey was tested to produce this statement.