Accessibility statement

​We are committed to providing an accessible web presence to all our users.

The content on our website has many different purposes and audiences, so making sure our website is accessible is an ongoing process. We aim to meet Level-AA standard of WCAG 2.0.

Making changes to your operating system

If you have particular concerns about the accessibility of our website you can email us at

British Sign Language (BSL)

If you are a BSL user, you can use BSL Live which is our online video BSL​ interpreting service. You will be connected to an online professional BSL interpreter, tell them you are calling Leeds City Council. This is a FREE service which is available Monday to Friday from 9am to 5pm.

BSL logo

You can also use our SignVideo Access points which will connect you to an online professional BSL video interpreter who will talk to the person you would like to contact and sign their responses to you. This is a free service which is available Monday to Friday during normal office hours. There are SignVideo Access Points at:

  • City Centre One Stop, 2 Great George Street, LS2 8BA
  • The Compton Centre, 322 Harehills Lane, LS9 7BG
  • The Reginald Centre, Chapeltown Road, LS7 3EX
  • Armley One Stop Centre, 2 Stocks Hill, LS12 1UQ​
  • Horsforth Community Hub, Town Street, Horsforth, Leeds LS18 5BL

Adult social care BSL video
Leeds Social Care supports older people, people with mental health problems, people with a sensory impairment, physically disabled people and people with learning disabilities.

Anti-social behaviour video
You do not have to put up with anti-social behaviour. You can find out more by visiting our Safer Leeds website.

Benefits video
Information about housing benefit, council tax benefit and education benefits.

Council tax video
Your council tax helps to pay for many of the city’s services.

Children and Young People’s Social Care video
Children and Young People’s Social Care works with some of the most vulnerable children, young people and families in Leeds.

Environmental Services video
Services include recycling and household waste sites, rubbish collection, street cleansing, grass cutting, food and health, pest control, dog wardens, environmental action teams - who investigate environmental complaints and provide educational work on littering and graffiti and car parking.​​​​​​​​​​​​​​​