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Send us a message
You can send us a message on Facebook or Twitter about most enquiries between 9am and 5pm, Monday to Friday. It's usually quicker than phoning.
Before you call, check if you can complete your task online to save time.
If you cannot find what you need online, you can call our general number:
Lines are open Monday to Friday between 9am and 5pm, except Wednesdays when we open at 10am.
If you're deaf, have hearing loss or find speaking difficult
You can have a conversation with us using British Sign Language (BSL) video calls or
text relay calling.
If you do not speak English
You can ask for an interpreter when you phone.
Find out about our interpreting and translation services.
Emergencies and out of hours
If you are in danger call 999.
If you need to contact us urgently when our offices are closed, phone one of our
Give us feedback
You can make a complaint or tell us how our services are doing.
Give us your feedback.