Complaints, compliments and feedback - let us know

Tell us what you think about our service – we are always glad to hear from you.

If you want to tell us about something we have done well, if there's something you want to feedback about or if you would like to make a formal complaint, this page will tell you how.

When to use the compliments, complaints and feedback form

Use the compliments, complaints and feedback form to:

  • give a compliment - tell us about something we have done well
  • feedback - tell us your experience of Leeds City Council so that we know how we need to improve in the future; or
  • make a formal complaint - if you have spoken to the service your problem relates to and are unhappy with their response then we can investigate further

Alternatively you can call us on 0113 222 4405 or email complaints@leeds.gov.uk.

Compliments, complaints and feedback for Children's Services and Adult Social Care

Specific information is available for providing compliments, making complaints and providing feedback about Children's Services and Adult Social Care.

Compliments, complaints and feedback about Leeds City Councillors

Please read the information provided on the Code of Conduct page.

If your enquiry is not a formal complaint, compliment or feedback

If you simply have an enquiry about one of our services you can find their contact details on the Contact us page. Alternatively you can email general.enquiries@leeds.gov.uk

What happens next?

When a complaint is made our aim is to acknowledge your complaint in three working days and provide you with a response within 15 working days. Further information can be found in our compliments and complaints policy (PDF, 99KB).

If you remain dissatisfied after you have complained to us, we will give you information about the Ombudsman. The Ombudsman is an independent public body who can investigate how the council has handled your complaint.

You can find out more about Ombudsman services on the Local Government Ombudsman website and the Housing Ombudsman Service website.

 

 

 

 

Generic Advocacy consent formhttps://www.leeds.gov.uk/docs/LCC Generic Advocacy Consent Form.pdf38708pdf
Compliments and complaintshttps://www.leeds.gov.uk/docs/Compliments and complaints.pdf101504pdf
Customer Care Standardshttps://www.leeds.gov.uk/docs/Our Standards.pdf57429pdf

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