This page explains how to give us feedback about:
- Children's social care
- Education services
- Early years/early help services
- Youth services and
Comments and suggestions
This can be any feedback. It could be positive or not so good. It could be neither and just something you want to let us know. All feedback helps us to know what your experience dealing with us has been like and how we need to improve in the future. If you're not sure where else to send it and it's about children's services then please use the related pages section for information on how to do this.
If you want to tell us about something that we have done well then please use the compliments section on the related tab below. We will ensure that the relevant person or service is informed. Letting us know means that we know why this had a positive effect on you and means that we keep on doing this.
We know that we don’t always get it right first time and we welcome feedback on our services so that we can get it right first time, more often.
If you provide us with any feedback then we will respond to you, even if it is only to thank you for going to the trouble. Of course, if you ask us questions then we will do our best to give you the answers.
Any children’s services (except schools)
If you’re unhappy about a service that you have received then it is your right to complain. It is better to complain than to say nothing because it gives us a chance to make changes and put things right. We will always take your complaints seriously.
Please use the complaints to children's services option on the related pages section of this page to guide you through the ways you can make a formal complaint. This could be a complaint about children’s social care, early years and youth services or any of the education services that we provide.
Schools are self governing and so you should usually contact them directly in the first instance. More details of the process and how to complain to different kinds of schools can be found on the schools complaints section in the related pages section.