Booking a collection
If you cannot remove your items through donating and are prepared to wait for up to 6 weeks, we offer a limited service to remove items from homes. You can have 3 collections in a 12 month period.
Please see the items we can and cannot collect using the lists below.
You can book your collection online. If there are no slots available then you will need to try again in a few days’ time or dispose of the items yourself. Please don't call us as we can only see the same appointments as you.
Preparing for your collection
- Items must be left outside and where there is more than one item, they should be left together
- Items must be on our list of permitted items
- The items must be made safe
- Items must be dry i.e covered with waterproof sheeting if they are fabric or made of a material that could absorb water
Amending or cancelling your collection
If you have already made a booking and would like to check when it is, amend it, or cancel it then please follow the instructions on the Amending or cancelling your unwanted items collection page.
Please leave your item(s) outside for collection for a further 48 hours if it is not collected on the booked date. Please ensure that your item/s are left in the exact location given during your booking.
The crew will not collect your items if you haven't followed the rules (listed below). If this is the case, you will need to re-book. However, if you have followed the rules and the collection has failed then please contact us first, as re-booking may use one of your collections unnecessarily.
For more details on the service provided and items that we don't collect please see the following sections: