Bin collection problems
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Bin collection problems

We empty bins until 5pm so please do not report a missed collection before 5pm on your collection day.

Details of collection days for your address can be found on our Check your bin day’ page.

What do I do if my bin has not been collected?

If there has been a service disruption such as vehicle breakdown, road works, or severe weather, we do our best to catch up on the same day or the next day.

If your bin has not been emptied after two working days, please return it back to your property and wait for your next scheduled collection day.

It is very unusual for a bin to be missed on two consecutive occasions. If this should happen, please let us know by completing the 'Report a missed collection​' form. It is important that you report each missed collection as it happens.

Why has my bin been tagged?

If the bin crew has left a tag on your bin, it means that the bin cannot be collected as it contains something that shouldn't be there or it's too heavy. The tag will tell you what you need to do before your next collection day, such as remove a heavy item or a non-recyclable item from the bin. The Related Pages section gives details of each bin and what you can put in it.

If you are part of our new bin collection service, please do not place rubbish at the side of your bin as we will tag your bin and leave this rubbish for the next collection day. 

Is putting your bins out a problem for you?

If you have difficulties taking your bin out we may be able to assist you. Please fill in our getting help with your bins form.

If you already receive help with your bins but no longer require it, please cancel your assisted waste collections.

My bin has gone missing

From time to time bins may go missing or can get damaged following your collection. If this happens, you can request a replacement by visiting our request bins page.

I'm on bag collections and haven't received replacement bags

People on bag collections should receive three replacement bags each time their rubbish is collected. If you did not receive your bags, email us at


My bin was only half-emptied

If your bin was only half-emptied after collection, it is likely that something is stuck in it, which is why it has not emptied fully. Please check the bin and free the item which has prevented it from being emptied fully and present it for the next collection date.


Bins left out after collections

If bins or materials have been left out for an unreasonable amount of time after a collection date then you can report refuse bins on streets.

I have an issue with a bin collection crew

Please use our report a problem with a bin collection crew form if you need to report an incident or any concerns you have about the crew's behaviour or actions. ​​​​

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