There is a bus stop on the main road approximately 250 yards away from the centre. Level access is available via a pavement across a main road.
There are 2 disabled bays to the front of the building. The car park is level tarmac. The distance to the front entrance is approximately 3 metres. There is space to allow wheelchair drop-off.
The entrance to the building is level and has automatic doors. There are private interview rooms that have restricted access for wheelchair users. The enquiry booths are fully wheelchair-accessible. There are no inaccessible parts to the public area.
There is no lift but all public access areas are on the ground floor.
There are 2 disabled toilets, with wheelchair access, and one has baby changing facilities. These are accessed by a ‘Radar key’ available from Customer Services staff or security staff. In addition there are male and female toilets available.
The One Stop Centre has a portable hearing loop system that can be used in other parts of the buildings on request. All One Stop Centre information is available in Braille, large print or other languages by request. Language interpreters via the telephone are available by request. British Sign Language (BSL) interpreters are available by request, and would need to be booked by appointment. Customer Services staff have not had Deaf Awareness training.
There is no café on the premises.