Why do we use social media?
Social media is allowing us to have conversations with you. The platform allows us to share our ideas with you, to promote new services, and to gain your valuable feedback.
You can follow us for service updates, hear about fun promotions, stay up to date with the latest city developments, and send direct enquiries to our team where we aim to respond within 2 working hours. We’d love to hear from you and welcome you to our growing online community!
You can contact our team using our
Any message received via our social media accounts will be treated just the same as if it were a phone call, email, letter, web chat or face to face meeting.
We will always do our best to help, but some enquiries will require the use of our online forms which we encourage people to use where possible. These forms are the best way to get the right information to the right department as quickly as possible, and our team will always be available to assist you when necessary.
Our team responds to enquiries between 9am and 5pm Monday to Friday (except bank holidays and public holidays).
We hope that all discussions on our social networks will be good mannered - any abusive language or messages of a personal nature will be removed.