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When you buy a flat or maisonette from us through the Right To Buy scheme, you buy a lease on the property, usually for 125 years. This means that you buy the inside of the flat and makes you a leaseholder.
The building that the flat is in is still owned by us. As we own the block, or exterior of your flat, we are responsible for the upkeep of it and have a legal obligation as the Landlord to provide a management service to the leaseholders which includes keeping the block clean. This service is paid for by leaseholders who are charged an annual service charge when they buy the property.
Leaseholders are also charged for improvements and other major works to the block and for buildings insurance.
Our leaseholder guide provides information about being a leaseholder, and your rights and responsibilities
Important information is available below, including who to contact for various leaseholder services.
No personal information or requests for service should be made through this survey as it only relates to website feedback. If you need to speak to someone or make a service request please see our contact details.