Housing advice and support for people who are experiencing or fleeing domestic violence or abuse
In an emergency, we are committed to ensuring that we are providing the best possible service to everyone, including those fleeing from or experiencing domestic violence or honour-based abuse.
If you find yourself in housing need we want you to be assured that your situation will be dealt with sensitively and, where appropriate, by a specially trained Officer from the Safeguarding Team. Our Safeguarding Team are specially trained to provide advice, risk assess and signpost to external agencies who are able to offer support.
Leeds Housing Options have developed the following service standards for all victims of domestic violence which complement and enhance our service standards for all customers:
- An offer to anyone suffering from domestic violence that a housing assessment will be carried out in a safe space of their choosing; this can be in our main office in a private room, a drop in surgery or, where appropriate, over the phone or at their home
- A commitment that anyone suffering from domestic violence can have the option of being seen by male or female advisor
- High risk victims to be appropriately signposted and supported within 2 working days of their approach to Leeds Housing Options
- An offer of security measures to all victims to enable them to feel safe in their home
National Domestic Violence Helpline