Before reporting a repair remember some minor repairs are your responsibility.
Please read the
Repairs and Maintenance handbook (PDF, 900KB) for full details of which repairs you are responsible for.
We have produced a series of films which will help you with some minor repairs you can do yourself - visit our
DIY repair videos page to view them.
You can request routine repairs to your council home by using our online service to tell us when you are available for the repair works. You cannot request urgent/emergency repairs using the online system.
Request a repair online
related pages section for information on reporting emergency repairs.
Other ways of requesting a repair
When you request a repair we will ask you to provide:
- your name, address, and phone number
- your rent account number
- what and where the repair is
- when you are available to allow access
We will advise you:
- whether it is your responsibility to carry out the repair
- whether you will need to pay for the repair
- your repair order number – this will make it easier for you if you need to speak to us in the future
- a date when the repair will carried out or the appointment date if one is available
- if a choice of morning or afternoon appointment is available
If you are out when our contractor calls your job will be cancelled, and you will need to report the repair again and arrange a new appointment. To find out the timescales for completing a job please, read the
repairs handbook (PDF, 901KB).
You cannot book appointments for Sundays.
Chasing up repairs
If you have reported a repair and want to check on its status, visit our
Chasing up a housing repair page to find out how.