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Before reporting a repair remember some minor repairs are your responsibility.
Please read the Repairs and Maintenance handbook (PDF, 900KB) for full details of which repairs you are responsible for.
We have produced a series of films which will help you with some minor repairs you can do yourself - visit our DIY repair videos page to view them.
You can request routine repairs to your council home by using our online service to tell us when you are available for the repair works. You cannot request urgent/emergency repairs using the online system.
See the related pages section for information on reporting emergency repairs.
When you request a repair we will ask you to provide:
We will advise you:
If you are out when our contractor calls your job will be cancelled, and you will need to report the repair again and arrange a new appointment. To find out the timescales for completing a job please, read the repairs handbook (PDF, 901KB).
You cannot book appointments for Sundays.
If you have reported a repair and want to check on its status, visit our Chasing up a housing repair page to find out how.
No personal information or requests for service should be made through this survey as it only relates to website feedback. If you need to speak to someone or make a service request please see our contact details.