Before reporting a repair, remember some minor repairs are your responsibility, or may not qualify as urgent. More details are available in the documents section.
There are some common issues with central heating systems that can be put right without an engineer attending your home. Before contacting us please read the checklist on this page.
There are some boiler faults can cleared quickly by you without having to wait for an engineer. Please go to the website for your make of boiler and download the user manual for your model. Each manual will have a troubleshooting guide that is easy to follow. Common boiler makes include:
Do not attempt to remove the outer cover or repair the boiler yourself.
If you cannot get your central heating system to work after using the checklist you can request a repair by
- visiting your local housing office or One Stop Centre
You can contact us by calling 0800 188 4000 or emailing firstname.lastname@example.org.
If an engineer visits your property and it wasn't necessary you may be charged.