Housing telephone enquiries

For general enquiries to our Housing Offices please call 0800 188 4000 as a first point of contact (free from landlines and mobiles).

You can find your local housing officer and other services on our Your local area page.

Calls are dealt with by our contact centre in Leeds from 9am to 5pm, Monday to Friday. Please avoid Mondays, if at all possible, to avoid longer waiting times. Call wait times are also longer on the Tuesday that follows a public holiday.

​​​​​​​​contact centre phone queue times bar chart

Emergency repairs

Lines are open on Saturdays and Sundays for emergency repairs only. If your repair is not deemed a genuine emergency then you could be charged.

To find out what is classed as an emergency please read our Repairs handbook (PDF 901KB).

Requesting routine repairs

You can request routine repairs online using our system which is available 24 hours a day.

Request a routine repair online (External link)

More information on reporting repairs can be found on our Report a repair page

Housing rent payments

If you wish to make a housing rent payment you can do so using our 24 hour online payment system.

Make a housing rent payment online (External link)

You will need your tenancy reference number which can be found on your rent statement.

Data protection

When calling you may be asked security questions for Data Protection purposes. If you are calling on behalf of someone you will need advocacy to do so. You can download an Advocacy consent form (PDF 0.3MB) to arrange for advocacy to be put in place.



Repairs handbookhttps://www.leeds.gov.uk/docs/Repairs handbook.pdf922412pdf

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