Interpreting and Translation Service

We can provide interpreters to help people understand things, such as their legal rights, medical advice or their financial or other responsibilities.

If you need an interpreting or translation service, you will need to request a Panacea account. Once you have registered, you will be able to add requests for interpreting or translations.

Applying to become a freelance interpreter or translator

Do you have excellent English language skills and speak another language?

Can you provide a confidential, professional and punctual service helping the council communicate with its customers?

If you have a qualification in interpreting and/or translation and you are interested in becoming a freelance interpreter or translator, get in touch today by emailing

British Sign Language video interpreting (BSL)

BSL video access points are available at all Community Hubs and One Stop Centres across the city.

If you would like this service, please email

You can find more information about the service on our British Sign Language page.

Speaking to the council in your own language

If you would like to speak to us by phone in your own language about a council service use the Contact us page to find the service you need.

We will ask you to tell us which language you speak and then we will be able to quickly find you an interpreter.

We can also arrange for someone to speak face to face with you at one of the councils Community Hubs or One Stop Centres.

Learning English

If you are interested in learning English, the Learning English website External link can help.

Use this form to give us your comments. Do not use it to give us personal information - please contact us if you need to get in touch.