Annual Home Visits

Belle Isle TMO are required to carry out tenancy verification audits of all properties managed by us, at least once every year. We are checking to ensure that the legal tenant is still living in the property and that sub-letting or any other activity that contravenes the Tenancy Agreement is not taking place.

When we visit you can raise any concerns with  us,  request information about the services we provide or report a repair. You may wish to become involved with a local Tenants and Resident Group or take part in other activities arranged by the council to improve your neighbourhood.



Keeping safe when we visitKeeping safe when we visit<div class="ExternalClassD91172B366BB4FD6A5910FAFB3DA8B72"><div>All of our staff and partner operatives carry ID cards to prove who they are. <strong>ALWAYS</strong> ask to see identification and never let anyone into your home who cannot prove who they are. Please keep your sensitive or confidential information secure.​​<span id="ms-rterangecursor-start" style="display:none;"></span><span id="ms-rterangecursor-end" style="display:none;"></span></div></div>
What will happen when we visit?What will happen when we visit?<div class="ExternalClass56D636D0F90342E69F5812563704B70D"><div>When we visit your home we will respectfully ask you a range of questions and carry out a brief inspection of the inside and outside of your home. We will ask you for at least 2 forms of identity so that we have proof that you are the legal tenant of the property. We prefer documents with photos and the following are preferred:</div> <ul> <li>Passport</li> <li>UK Photocard, Driving Licence (Full or Provisional)</li> <li>EU National Identity Card</li> <li>HM Forces ID Card</li> <li>UK Firearms Licence</li></ul> <br> In addition proof that you live at the property, for example: <ul> <li>Utility Bill (Inc. mobile phone contract/bill, Gas/Electric, Digi TV, Internet)</li> <li>Credit Card Statement</li> <li>Insurance Certificate</li> <li>UK Council Tax Statement</li></ul> <div>Additional advice on acceptable forms of identification can be provided by the visiting officer.<span id="ms-rterangecursor-start" style="display:none;"></span><span id="ms-rterangecursor-end" style="display:none;"></span></div></div>
Why are we doing this?Why are we doing this?<div class="ExternalClass518ACF467EC9429399135CD225233F97"><ul><li>To check that the legal tenant is living at the property.</li> <li>To ensure tenants are complying with their tenancy agreement.</li> <li>To update information about tenants which may help with the future planning of services.</li> <li>To ensure we have accurate information about tenants, to better provide support when needed.</li> <li>To provide information on the services we provide.</li> <li>To ensure best and legal use of council homes.​</li></ul></div>