As part of our commitment to continually improving the services we provide to you, we’ve worked alongside customers to develop service standards for all our services. Over 700 customers were involved in their development
The Local Standards will help to ensure that we are meeting your needs and focusing on the priorities that you want us to address. The standards are specific commitments to you, our customers.
The Local Standards are available in this section and are grouped by the service areas identified by the Homes and Communities Agency (HCA) as the most important for customers. These are
- Tenant involvement and empowerment
- Home
- Tenancy
- Neighbourhood and communities
- Value for money
Performance against these standards is monitored closely and reported on this website and in Buzz
Leeds Tenants Fed Unveil Annual Tenants Report 2012
The report reviews the Council’s and WNWhL’s performance in delivering housing services to their tenants.
View the document in the download section below.
