If the repair or maintenance work is to your home, you will get a repair receipt through the post when the work is ordered, letting you know when it will be done.
If you have a repair receipt and your appointment hasn’t been attended on time, or the target completion date has passed you can also contact our repairs contractor Morrison directly to get an update.
The number for this is 0333 600 6160, and you must tell them your repair order number.
If the repair is to your home and you need to let us in, please make sure you are at home at the appointment time. If you are not, the job will be cancelled. You will then have to call us again to reorder the repair.
We are also exploring the introduction of an on-line system where customers can easily check the progress and status of their repair themselves – either via a computer or a phone app.
If the repair or maintenance work is to a communal area, such as within the landing area of a high rise block, or to communal pathways or paving outside, our repairs team make sure that the local Neighbourhood Housing Office is kept up to date on what is happening.
Get in touch with them - by visiting your local office, or getting in touch with your NMO direct or through our contact centre – to find out what is going on. If the work is large scale and will affect lots of people then local residents will receive information by post before it goes ahead.