Your local Neighbourhood Housing Office works hard to make sure your neighbourhood is clean, tidy and well maintained.
Neighbourhood Management Officers (NMOs)
Our NMOs spend a lot of time working on your estates talking to local people, watching out for problems and getting things put right quickly. They do regular monthly inspections of all estates, and about every three months do grading's of them which residents are warmly welcome to join.
They look out for things like broken lights, damaged fences, empty homes, very untidy gardens, dangerous trees, and how well our grounds maintenance contractors (such as for grass cutting or weed spraying) are doing their jobs well. They work to resolve the problems themselves or report them back to the right people to get things done. They also work to deliver positive changes in areas through improvement projects, and tackle the issues that are set out in the local Neighbourhood Action Plan.
Look out for them, and let them or the local Housing Office know if there's a problem that we can put right.
We have Neighbourhood Caretaking teams that work closely with our NMOs. Our caretakers do a lot of work on your estates, from dealing with fly-tipping and graffiti, to litter and tackling overgrown green spaces. If you live in a high rise block you may also see them checking communal areas, working in partnership with our contracted cleaners.