This page tells you when you can get a Single Person Discount, and how to claim this discount. If you need to cancel your discount please use the online form found in the Top Tasks section on this page.
If you have been granted this discount it will be on your bill.
When you live alone, or are the only person over 18 who has their sole or main residence at your address, you are entitled to a 25% Single Person Discount’. You can claim this by using the online form in Top Tasks on this page.
If someone moves out of the address temporarily, a discount does not always apply, even when only one person remains, as we have to consider whether their main residence has changed.
If a couple share a property but one partner moves out for three months to work abroad, the remaining partner won’t usually qualify for a discount. This is because the home address is still classed as the absent partner’s main residence.
For more information see the related pages section.
You need to tell us if someone over the age of 18 moves into your property so we can cancel your discount. You can do this by using the online form in Top Tasks on this page.