a) To provide first-class customer service.
b) To ensure smooth daily operations.
c) To handle monies accurately.
d) To display exemplary administration of clients accounts and communication of clients’ concerns/issues.
e) To ensure equipment works well and environment is safe, clean and tidy.
Health & fitness-related
f) To take part in other proposed BPM projects; for example,
Slimlab: a nutritional program that combines healthy eating and exercise, similar to Weight Watchers or Slimming World.
g) To take part in corporate seminars relating to back and neck pain prevention; and team-building events all adhering to Bpm’s method.
Previous clients have included Nike, Adidas, Alcatel-Lucent, KPMG, Ford etc.
h) To undertake 5 spin classes per week as per contract. (The apprentice will be trained by BPM Bike Lab under their certification course).
i) To undertake other fitness classes (scheduling tbc).
j) To occasionally substitute for absent instructors at an additional £8 per class.
k) To Personal Train clients during designated hours (salary and scheduling tbc.).
Sales & marketing
l) To market to prospects, both online, offline and by attending events.
m) To assist the owners in growing the business in UK through private expansion and franchising.
The Fitness Managers report to the Director and must ensure the following:
• The position is 30 hours per week with flexible scheduling as per the needs of the business.
• Must be on-site, changed and ready to work from the stated shift start time.
• Vacuum and ensure the studio is clean and tidy at all times.
• Make sure the sound system and TV visuals are set up before the arrival of clients.
• Become familiar with the clients who are about to take each class by referring to those booked through Bpm’s online booking system.
• Ensuring new clients to the studio sign the waiver; then ask them about their exercise history / fitness ability and answer any queries they may have before the class starts.
• Ensure all clients (regulars and new clients) are set up correctly on their bikes before the class.
• Be attentive to clients during the class.
• To ensure the studio is clean and tidy at all times and clear of clutter; also ensure the following shift member doesn’t need to tidy up.
• Ensure shutters are free from obstruction when closing.
• The Fitness Apprentice will be incentivized financially to attract new clients to The Lab through either a bonus scheme and/or profit-share.
• The Fitness Apprentice will actively promote BPM to online prospects through promotions agreed by the owners; new marketing ideas are most welcome to discussion and will be financially rewarded according to success.
• Potentially from PE GCSE and/or A-Level, or an enthusiastic athletic person with a desire to learn. Cycling experience an advantage but not essential.
• Approachable, friendly and outgoing qualities are essential.
• To be athletic (minimum requirement of cycling 110rpm smoothly).
• To have big personality and a motivating style when instructing classes.
• To be a self-driven, responsible, conscientious and accountable.
• To be computer literate; social media experience preferable.
• Business creativity is an added tool.
The base salary is:
Age 16 – 19 in the first year of apprenticeship is £3.30/hr.
Age 18 – 20 is £5.30/hr.
Under 18 is £3.87/hr.
The allocation for paid holiday is 21 days.
There will be a 3-month probationary period where the base salary will be paid along with the bonus scheme incentives.
Bonuses are attainable from favourable marketing opportunities. Notably, the candidate can invite a new client to take a class free first time. Should the client subsequently take out a membership, the candidate will receive half of the client’s first month fee; e.g., if the client joins on a corporate rate of £31, the candidate receives £15.50. Full training will be given from an expert Health and Fitness Sales and Marketing Manager in order to maximize potential revenue for the candidate. A conservative estimate for uncapped on-target-earnings would be bonuses of £600 per month for an average candidate, up to perhaps, £1500 per month for a strong candidate.
Personal Training fees, scheduling and commissions are tbc.
Substituting absent instructors earns the candidate £8.