Main Requirements, Duties and Expectations
To simply support the people you are paid to support with dignity
To provide care and support as detailed in each individual Care Plan
To be reliable, punctual and flexible so the Service User is satisfied in knowing that you’re dependable
To provide enthusiasm, ambition and positivity, so that the Service Users motivation and attitude is enhanced
To be able to carry out the service in a caring, sensitive and patient manner, with a willingness to adapt to individual Service User demands
To be able to work independently using your own initiative, to be able to support colleagues and work as part of a larger team
Have excellent communication skills (both written and oral) with Service Users and staff
Establish and maintain effective working relationships with service users and staff
Accurately read and follow each Service Users Assessment and Care Plan
Support and assist the service user to participate in activities in and outside the home, to build on their existing skills and enable them to maintain independence
To keep accurate records and maintain confidentiality - an accurate report sheet must be written after every service
To provide person centred care to each Service User, upholding the principles of care at all times, to enable every individual to achieve their ambitions.
Ensure that all information is kept CONFIDENTIAL and not divulged to third parties.
Ensure the highest possible levels of care and support are maintained, particularly when personal care is required.
Maintain standards within the service users home; domestic duties, laundering, ironing etc. to promote independent living.
Assist Service Users in all aspects of their care and support needs (e.g. physical, domestic, emotional and spiritual). Provide attention when needed, whilst ensuring Service Users retain their comfort and dignity.
Pay attention to assisting service users who have limited mobility or physical difficulties/disabilities etc., making the best use of any aids provided.
Closely monitor service users who may be confused and/or who have behavioural problems, reporting regularly to your manager.
Assist service users who need help during meal times (be aware of swallowing difficulties, dietary requirements etc.). Assist with serving food/drinks as requested/required, also clear away when needed.
Escort service users travelling to and from home e.g. shopping, social outings, hospital appointments, visits etc. as and when required. You may be required to use your own vehicle.
To attend mandatory training and any other relevant training when required, and complete all online modules within 12 weeks of starting employment.
This job may require moving and handling
To attend staff meetings in the office when required
Participate in supervision, training and appraisal sessions when required by the Manager.
Be willing to work towards an NVQ level 2 in Health and Social Care, within 6 months of employment, if not already achieved (or equivalent).
Report any issues or changes immediately to your Manager i.e. any illness of an infectious nature or accident incurred by a service user, colleague, self or other.
Report any faulty appliances, damaged furniture, equipment or any potential hazards.
Promote safe working practice at all times; understand the principles of Health and Safety.
Promote and ensure the good reputation of the company at all times.
Notify your Manager as soon as possible if you cannot report for duty e.g. sickness or emergency, and subsequently the date you will return to work. This is to ensure all Service Users can be covered at all times.
Pay maximum attention to security when in and outside the home
Carry out any other reasonable tasks that may be assigned to you.
Submit accurate time sheets by 10.00am every Monday for the previous week’s rota, to ensure invoices and wages are input correctly.
Reflect on each service delivery and provide regular information and updates for the Manager, such as signposting to other agencies, success stories and identify any best practices which can be shared with colleagues.
Understand relevant legislation and regulations
Knowledge of Care Quality Commission (CQC) and the role it takes in social care
Knowledge of the National Care Standards Act 2000
Adhere to the Connections (West Yorkshire) Health and Social Care CIC Policies and Procedures at all times; ensure these are acted upon and standards are maintained.
Always maintain professional knowledge and competence.
Wear a uniform and Identity badge at all times
At no point will a member of staff undertake a nursing or medical task, unless specific training has been undertaken from a professional body and competence has been approved.
Must be able to travel with own transport, a car driver is desirable. Salary negotiable, plus paid mileage and holiday pay.
How to apply: Please e-mail a CV and covering letter to email@example.com quoting the reference number and job title for the post you are applying for.