Housing Leeds compliments, complaints and feedback
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Housing Leeds compliments, complaints and feedback

​We welcome your feedback and we’re always pleased to hear when we have done well, but we also want to know when things have not gone well.

If Housing Leeds or our contractors make a mistake, or you’re not happy about something we have done or not done, we want you to tell us so we can put it right and learn from it. The more you tell us, the better our services will become.

Your comments, suggestions and complaints help us identify where we can make improvements to our services.

Compliments about our services or about members of staff, let us know what we are doing well so we can keep getting better.

You can also contact our Customer Relations Team by calling 0113 378 1345.

Click to expandOur definition of a complaint

​Our definition of a complaint is when a service user is not satisfied with:

• the standard of service received
• our response to a request for service
• actions by Housing Leeds or our contractors

We do not include initial requests for a service or a report of a fault. We need to have the opportunity to provide the service or put something right once we are told there is a problem.


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