Faults with the highway

We aim to ensure that the highway (i.e. roads, pavements, and local footpaths) are kept clear and safe at all times. If you see any potholes or other road defects, or if you notice any broken street lighting you can report this to us by calling 0113 222 4407 Monday to Friday between 8:00 and 18:00.

If you want to report potholes and road defects online you can use the report a highways problem form which can be accessed in the do it online section in the right hand column of this page. Street lighting issues can also be reported in this way using the street lighting defect form.

As well as potholes and street lighting, you can also contact us using the box below if you have concerns about any of the following:

  • walls and fencing, if a road or footway is in danger of breaking up because of a wall collapsing;
  • paving stones and ironworks theft;
  • street furniture, including: street name plates, bollards, pedestrian guard-rails, highway seats, traffic signs and equipment, and lighting columns.
  • traffic lights; if lights are out of order, or if damage has occurred to traffic lights, through, for example, vandalism or an accident. Traffic light defects can also be reported by contacting traffic.signals@leeds.gov.uk or calling the Highways helpline on 0113 222 4407.

See our related page below about reporting flooding.

Obstructions on roads or pavements
Roadworks, skips, scaffolding, hoardings, advertising boards and building materials that block the road or pavement are all considered to be causing an obstruction. If trees or branches hang over the road or pavement they are also an obstruction.

If you want to report an obstruction on a road or pavement you can ring the Highways helpline on 0113 222 4407 Monday to Friday between 8:00 and 18:00, or complete the contact us form below.

If obstructions on roads or pavements are not cleared after we have made reasonable requests for this to be done, we will prosecute the offenders.


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Related frequently asked questions

How do I report a pothole?

​There are three ways to report a pothole. You can complete the online form below. You can contact us by telephone on 0113 222 4407, or you can email us at highways@leeds.gov.uk.

The contact centre is open Monday to Friday between 08:00 - 18:00.

Road defects (online form)

What should I do if I think a paving stone theft may be taking place right now?

  • ​Do not approach the individuals, this could lead to a violent incident.
  • Make a note of the type of vehicle, the registration number and the appearance of the individuals.
  • Phone the police and report the situation. The police will send a patrol car to investigate.

What causes a pothole?

  • ​Large vehicles for example buses and lorries, place the road surface under stress due to their weight.
  • Gas, electricity and other utility companies who dig up the road to make repairs. Although their work is essential, it can weaken the structure of the road and increase the risk of potholes forming.
  • Weathering. The combined action of the sun, rain and frost over time contracts and expands the tarmac from which the road is constructed. This causes the road structure to weaken and allows potholes to form.

A pothole can increase the risk of vehicle damage. They are not a major hazard by themselves, however, if left, they can get bigger and become dangerous.

How are potholes repaired?

Our depot teams will usually repair all reported potholes and any others identified from our own highway inspections. If the pothole is severe and requires special attention, they will make it safe and report back to the depot for further attention to the road and surrounding area.

A pothole is repaired by ‘patching’. This is where new tarmac is used to fill the hollow.

What should I do if I notice that paving stones are going missing in my area?

​Contact us on 0113 222 4407 and tell us the location of the missing paving stones or use the Highways online report form. A depot crew will be sent to investigate the missing paving stones and to make the area safe.

We will inform the police if we think theft is the cause of the missing paving stones in your area. The police will then be on the lookout for paving stone theft in your area during their patrols.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.