Children’s services includes social care, education, early years and youth services.
It does not include complaints about schools. Information can be found on these types of complaints in the related pages section below.
Sometimes we don’t get things right first time or you might feel that we could have given you a better service.
If you are not happy with the care that you or someone else is receiving it is your right to complain. Please let us know as this gives us the opportunity to make changes and to try and put things right. We will always take your complaint seriously.
How to complain about children’s services
This is what to do if you have a complaint about children’s services:
Please note that – if your complaint is about suspected abuse or about health services you have received in a hospital, for example, then please refer to the section called Other Types of Complaint below.
1. Talk to the staff who provide the service you are not happy with
First of all, if you feel comfortable doing so, you should tell the people providing the service about your concerns so they have a chance to put things right. For example, if you have a complaint about services at a residential care home then speak to the care home manager or supervisor if you can.
2. Write to children's services’ customer relations service
Ring customer relations on 0113 395 0310 or 0113 247 5688
Or write us at:
Floor 6 East
110 Merrion Centre
Leeds LS2 8QB
3. Complain by e-mail
You can find our e-mail address to the right in the Contact Us section
If you prefer, you can fill in the complaints form on the last page of the Children and Young People’s Complaints leaflet, which you can download from this page, and post it back.
If you need help making a children’s services complaint
Do you feel worried or confused about making a complaint? There are people who can help.
- You can ask a relative, friend or carer to help you make a complaint, or make a complaint on your behalf.
- All children and young people are entitled to advocacy support that is independent and confidential. You can speak to Leeds Children’s Rights Service on 0113 239 5589.
- If you have a learning disability, speak to Leeds Advocacy on 0113 244 0606. They will listen to you and tell customer relations why you are not happy. They will treat your enquiry in confidence and take your concerns seriously
More information about making a complaint.
Further important details about making a complaint are available in the leaflets which you can download from this page, including:
- Complaints about children and young people’s social care
- Complaints leaflet for young children
Leaflets can be made available in different formats for people with visual impairments and learning difficulties. We can also provide an interpreter to help you understand the complaints process if English is not your first language. Tel: 0113 3950310
Other types of complaint
If your complaint is not about the social care services you or someone else is receiving, you will need to make your complaint in a different way. Here is some advice on making different types of complaints:
- Complaints relating to abuse or mistreatment - if urgent action is needed, or a crime has been committed, contact the police on 999. Otherwise, call our contact centre on 0113 222 4401 (adults) or 0113 222 4403 (children and young people). For further information, read our pages on adult protection or child protection.
- Complaints about other council services - if you have a complaint about another council service, visit the council’s general complaints procedure page which is listed in related pages below.