Children’s services includes social care, education, early years and youth services.
It does not include complaints about schools. Information can be found on these types of complaints in the related pages section of this page.
Sometimes we don’t get things right first time or you might feel that we could have given you a better service.
If you are not happy with the care that you or someone else is receiving it is your right to complain. Please let us know as this gives us the opportunity to make changes and to try and put things right. We will always take your complaint seriously.
Leeds children’s services are committed to resolving complaints with you. This means that the manager looking into your complaint will want to meet with you to hear what you have to say and try to resolve your concerns quickly.
How to complain about children’s services
Please note: If your complaint is about suspected abuse or about health services you have received in a hospital, for example, then please refer to the Other types of complaint section of this page.
1. Talk to the staff who provide the service you are not happy with
First of all, if you feel comfortable doing so, you should tell the people providing the service about your concerns so they have a chance to put things right. For example, if you have a complaint about services at a residential care home then speak to the care home manager or supervisor if you can.
2. Write to children's services’ customer relations service
Ring customer relations on 0113 378 5111.
Or write us at:
PO Box 837
3. Complain by e-mail
You can email us by clicking the Contact Us button on this page.
If you prefer, you can fill in the complaints form on the last page of the Children and Young People’s Complaints leaflet, available from the documents section, and post it back.
If you need help making a children’s services complaint
Do you feel worried or confused about making a complaint? There are people who can help.
- You can ask a relative, friend or carer to help you make a complaint, or make a complaint on your behalf.
- All children and young people are entitled to advocacy support that is independent and confidential. You can speak to Leeds Children’s Rights Service on 0113 239 5589.
- If you have a learning disability, speak to Leeds Advocacy on 0113 244 0606. They will listen to you and tell customer relations why you are not happy. They will treat your enquiry in confidence and take your concerns seriously
More information about making a complaint
Further important details about making a complaint are available in the leaflets available from the documents section of this page, including:
- A guide for young people and adults on giving feedback to children’s services
- A guide for children on giving feedback about children’s services
Leaflets can be made available in different formats for people with visual impairments and learning difficulties. We can also provide an interpreter to help you understand the complaints process if English is not your first language. Tel: 0113 3785111.
Other types of complaint
If your complaint is not about the social care services you or someone else is receiving, you will need to make your complaint in a different way.
- Complaints relating to abuse or mistreatment - if urgent action is needed, or a crime has been committed, contact the police on 999. Otherwise, call our contact centre on 0113 222 4401 (adults) or 0113 222 4403 (children and young people). For further information, read our pages on adult protection or child protection.
- Complaints about other council services - if you have a complaint about another council service, visit the council’s general complaints procedure page which is listed in related pages section.