Chasing up a housing repair
  • A to Z
  • Newsroom
  • Contact us
  • Accessibility
  • A- A+

Chasing up a housing repair

​​

If you have already reported a repair for your council property and want to find out the current status of the repair, here is some important information that will help you.


Timescales

All repairs are subject to timescales. Please refer to the response times below before chasing up your repair.


Emergency repair timescale

We will attend within three hours, and complete an emergency repair within 24 hours

Emergency repairs are booked when urgent action is required to prevent a serious risk to health and safety, when there is major damage to the structure of the property or the property is insecure. Wherever possible, the completion of out-of-hours repairs will be deferred to the next working day.

Examples of emergency repairs are:

  • total electrical failure uncontrollable leaks
  • boarding up a broken window
  • total or partial loss of heating or hot water(between 1 November to 30 April)
  • communal door entry

Priority repair timescale

We will carry out a priority repair within 3 to 7 working days

Priority repairs are ones which seriously affect your comfort or cause damage to the property.

Examples of priority repairs we aim to complete within 3 working days:

  • plumbing and drainage faults
  • partial loss of electric power
  • total or partial loss of heating or hot water (between 1 May to 31 October)

Examples of priority repairs we aim to complete within 7 working days:

  • extractor fan not working in kitchen or bathroom
  • roof leaks
  • door entry handsets not working

General repair timescale

We will carry out a general repair within 20 working days

General repairs are all other repairs that need to be done to your home.

Examples of general repairs are:

  • small external repairs
  • re-hanging or easing a door
  • fixing cupboards or units
  • general heating repairs


“No access” card

If an appointment has been made for a repair contractor to visit your property and they have been unable to gain access to complete the work, a card confirming their attendance, which often shows their contact details for you to contact them directly, is usually left.



Repairs contact details

If you have already requested a repair and would like to find out the status of the request, you should telephone your contractor:

Communal Repairs

For repairs to communal areas in flats and multi occupation facilities (ie lifts, communal hallways, staircases, entrance doors/systems etc), please contact 0113 3760410 between 9,00am – 5.00pm Monday to Friday


General Repair contractors

For postcodes starting LS1 to LS6, LS10 to LS13, LS16, LS18 to LS21, LS25 to LS28, BD11, WF3 or WF10 your contractor is Mears: 0333 600 6160 . They can be contacted 24 hours, 7 days a week

For post codes starting LS7 to LS9 or LS14 to LS15 or LS17 or LS22 to LS24 your contractor is Leeds Building Services: 0800 1884000. They can be contacted between 8.00am – 5.00pm


Drainage Contractors

For post codes starting LS7 to LS9 or LS14 to LS15 or LS17 or LS22 to LS24 your contractor is Easaway Draincare: 0113 2606767 They can be contacted between 8.00am – 5.00pm

For postcodes starting LS1 to LS6, LS10 to LS13, LS16, LS18 to LS21, LS25 to LS28, BD11, WF3 or WF10 your contractor is Mears: 0333 600 6160. They can be contacted 24 hours, 7 days a week


Gas contractors

For post codes starting with LS1, LS10, LS11, LS25 to LS27, BD11, WF3 or WF10 your contractor is Mears Gas: 0113 3872240. They can be contacted between 8.00am – 5.00pm

For post codes starting LS7 to LS9 or LS14 to LS15 or LS17 or LS22 to LS24 your contractor is PH Jones: 0113 4673570. They can be contacted between 8.00am – 5.00pm

For post codes starting with LS12, LS13, LS16 and LS28 or between LS2 to LS6 and LS18 to LS21 your contractor is Liberty Gas: 0330 3338 383. They can be contacted 8.00am – 5.00pm​​​


Did you find the information you were looking for?