The first step to getting Adult Social Care services is to call 0113 222 4401. A trained advisor will assist with your query. If you are unable to use the telephone please email us using the Contact us form on this page.
When you contact us, we will need to find out whether or not you are eligible for social care and support by carrying out an assessment. At this point a number of questions will need to be asked. It is worth noting that this could mean a lengthy phone call depending on the amount of information that needs to be gathered.
Together, we will consider how you look after yourself, how you get around and how you manage to stay healthy. If you have any problems, we're here to help and advise you about what can be done so you can live the life you want to lead.
The assessment will determine if you are eligible for support. You will be asked a number of questions about how you manage day-to-day. For example, how you manage your personal care, shopping for food, paying your bills and getting about.
Can someone support me during my assessment?
Yes, they can! You're welcome to bring a carer, friend or family member to support you during your assessment if you want to.
If you find it hard to understand things or get your meaning across, don't worry. Even if you don't know someone who could help you, we can arrange for an independent advocate to support you during your assessment. An independent advocate is a trained professional who can help you get your opinions heard. If you feel that you would benefit from an independent advocate, please ask us at any time. Further information is available in the 'Advocacy for care and support' page which you will find in the Related Pages section on this page.
I'm a carer can I have an assessment?
If you are a carer your needs will be assessed more or less in the same way. We will need to understand how your caring role has an impact on your wellbeing and how you cope day-to-day. For further information about assessment for carers please read the 'Assessments for carers' page which can be found in the Related Pages section on this page.
If I am eligible for support, what happens next?
If you are eligible, we will talk about a care and support plan. You will be in control of all decisions that affect you. A trained member of staff will be available (if you wish) to put together a plan tailored to your needs.
We will let you know how much money you will need to buy services to support you. We will also explain that you will be financially assessed and you may have to make a contribution towards your care.
How long will this take?
Adult Social Care has a lot of demand to carry out assessments and support the delivery of services. In order to be able to respond quickly to this demand, we prioritise work in order of those with the greatest need. We will ask you how urgent your situation is and agree when we can visit you.
If I am not eligible for support from the council, what else can I do?
We want Leeds to be the 'best city in the UK' for anyone with social care needs - a city that offers its residents the best support available to maintain their health and wellbeing long into the future.
However, everyone's needs are different; they may be physical, mental or emotional and when it comes to care and support in our city, a 'one size fits all' approach doesn't work. We know it doesn't and that's why there are still plenty of options available for people who may ned support away from traditional social care services.
Therefore, if a person is not eligible we will advise them and signpost them to organisations that may be able to increase their wellbeing or to prevent and delay their needs for Adult Social Care in the future.
Leeds is a vibrant and diverse city and if you know where to look or where to go, there are lots of activities and support groups in the community around you and in the city centre. If you would like to find activities, clubs or social groups in your local area - either for yourself or on behalf of someone you care for - we can help.
Why not start by looking in the Leeds Directory (a link to the website is provided on this page). Here you can find out what activities and events there are in your local area including luncheon clubs, befriending and companionship places, coffee mornings, day centres and so much more! Our 'Support groups, befriending and companionship' page has further details. This is available in the Related Pages section.