Your first step is to contact us
To find out whether or not you are eligible for Adult Social Care support you will need to get in touch. Our contact details can be found in the Contact us section on this page. A trained advisor will assist with your query. If you are unable to use the telephone an email option is available. You can watch a video about assessing your care needs in British Sign Language (BSL).
When you contact us, we will need to find out whether or not you are eligible for social care and support by carrying out an initial assessment. Whether you are calling about yourself or on behalf of someone else we will need to ask you a number of questions. This may take up to 30 minutes depending on the amount of information that needs to be gathered. It is useful to have the following information available:
- NHS number and GP details of person in need of support
- How the person in need of support manages with daily tasks. This will include carrying out personal care, preparing food and drink, getting around, managing home and money and relationships with family and friends
A member of our staff will work out if you are eligible for directly provided support from Adult Social Care or alternatively signpost you to an organisation/s that may be able to help you.
If I am not eligible for support from the council, what else can I do?
We want Leeds to be the 'best city in the UK' for anyone with social care needs - a city that offers its residents the best support available to maintain their health and wellbeing long into the future. If you are not eligible for support from the council, the Leeds Directory is a good starting point. Here you can find out how to get help with domestic jobs like gardening, cleaning and washing and find out what activities and events there are in your local area. These may include luncheon clubs, places where you can meet people, coffee mornings, day centres and so much more!
Everyone's needs are different; they may be physical, mental or emotional and when it comes to care and support in our city, a 'one size fits all' approach doesn't work. We know it doesn't and that's why there are still plenty of options available for people who may need support away from traditional social care services.
Our 'Support groups, befriending and companionship' page has further details. This can be found in the Related Pages section on this page.
If I am eligible for support, what happens next?
If you are eligible for directly provided support from Adult Social Care, we will contact you to discuss your needs further and arrange a full assessment. We may need to visit you. You will be in control of all decisions that affect you. A trained member of staff will be available (if you wish) to put together a plan tailored to your needs.
We will let you know how much money you will need to buy services to support you. We will also explain that you will be financially assessed and you may have to make a contribution towards your care. Please refer to Paying for Adult Social Care services which you will find in the Related Pages section on this page.
How long will this take?
Adult Social Care has a lot of demand to carry out assessments and support the delivery of services. In order for us to respond quickly, we prioritise work in order of those with the greatest need. We will ask you how urgent your situation is and agree when we can visit you.
Can someone support me during my assessment?
Yes, they can! You're welcome to bring a carer, friend or family member to support you during your assessment if you want to.
If you find it hard to understand things or get your meaning across, don't worry. Even if you don't know someone who could help you, we can arrange for an independent advocate to support you during your assessment. An independent advocate is a trained professional who can help you get your opinions heard. If you feel that you would benefit from an independent advocate, please ask us at any time. Further information is available in Advocacy for care and support which can be found in the Related Pages section on this page.
I'm a carer can I have an assessment?
If you are a carer your needs will be assessed more or less in the same way. We will need to understand how your caring role has an impact on your wellbeing and how you cope day-to-day. For further information about assessment for carers please read Assessments for carers which can be found in the Related Pages section on this page.