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Report anti social behaviour and noise nuisance

Leeds Anti-Social Behaviour Team (LASBT) comprises of staff from Leeds City Council, West Yorkshire Police, Housing Leeds, Belle Isle Tenant Management Organisation, West Yorkshire Fire and Rescue Services and Victim Support.  We work together to reduce crime and anti social behaviour (ASB) in your area.

Your details will remain confidential.  Leeds Anti-Social Behaviour Team will not take action without your consent.  We are not able to respond to anonymous complaints, although this information will be recorded in case of future complaints.

Keep a diary of the nuisance.  See Nuisance Diary in the Documents section on this page.

There are five basic questions we need you to answer when you report anti-social behaviour or noise nuisance:

1. Where?
Is the problem in your home, outside your home, or somewhere else? Be as specific about the location as you can.

2. When?
When does the nuisance occur? Is it at night or early hours of the morning? Provide dates and times for each incident.

3. Who? 
Is the person or are the people involved known to you? Can you describe them?

4. Why?
Is there a reason you are being targeted, or is it an issue that is affecting the whole community? 

5. What?
What is the nuisance behaviour?

To make a report, please use the Contact Us information on this page.  Alternatively you can make a report in person at any housing office or One Stop Centre.

See our Frequently Asked Questions for examples of anti-social behaviour.  To report a hate incident, please go to Report a Hate Incident in the Related Pages section on this page.

For more information please view the FAQ's and Documents section.

Frequently asked questions

What is anti-social behaviour?

Any behaviour that causes harm to individuals and communities can be considered anti-social.  Anti-social behaviour is any behaviour that is likely to cause harassment, alarm or distress.  

Does the behaviour affect your quality of life?  Is it persistent?  Do you feel fearful?
Anti-social behaviour can include:
 
Aggressive Begging
Hoax or Obscene Nuisance Calls
Noise Nuisance
Property Nuisance
Rowdy Behaviour
Street Drinking
Intimidation or Aggressive Behaviour
Harassment
 
(This list is not exhausitve.)
 
An example of Nuisance & Rowdy Behaviour is when a group of people gather in a garden or communal area to drink and engage in rowdy behaviour and this happens most weekends.
 
 

Home Office Anti-Social Behaviour

What is Noise Nuisance?

Noise that is unreasonable or excessive is considered a noise nuisance.  Noise is part of our daily lives and a degree of tolerance is expected.
 
The following factors are considered to determine if noise is unreasonable or excessive:
•time of day
•volume of the noise
•persistence of the noise
•source/cause of the noise
•ability for the sound to be controlled
 
Noise as a result of day to day activity such as flushing toilets, children playing, washing machines, vacuums, lawnmowers, doors and cupboards closing, cannot generally be considered a noise nuisance, unless they are happening at unreasonable times, for example in the middle of the night so as to disturb sleep.
 
To be a nuisance, noise must be causing substantial and unreasonable interference in your home on a regular basis.
Faulty burglar alarms or excessively loud music/ television are examples of noise nuisance.

How do I report anti-social behaviour?

It is important that nuisance is dealt with by the appropriate agency and not allowed to escalate.

If you are a council tenant, please report neighbour disputes, untidy gardens, boundary disputes, noise nuisance or breaches of tenancy agreement to your local housing office in the first instance.


If you rent your home from a housing association, private landlord or letting agency, please report the problem to them in the first instance.

If you own your home, or if you have reported problems to your landlord and they have not been resolved, contact LASBT using the details in the Contact Us section. 

You can also report anti-social behaviour at One Stop Centres located across the city.

 

What should I expect from you?

​We will aim to respond to your complaint within 2 working days.  If your complaint qualifies for further investigation, your case will be allocated to a LASBT case officer who will arrange to meet you, offer you access to support, and work with you to resolve the problems.  We will keep you updated with progress of the case and aim to resolve the problems at the earliest opportunity using non-legal remedies like mediation.

Where problems are persistent or there is risk of harm, we can use legal powers including Injunctions & tenancy action.

Our Policy & Procedures which includes our service standards is available to download from this website in the Documents section.

How do I report noise nuisance?

​Leeds Anti-Social Behaviour Team (LASBT) deal with noise nuisance from domestic & residential properties, please use the online reporting tool under Top Tasks - Report Noise Nuisance at the top of the page.

If you are a council tenant, noise should be reported to Housing Leeds at your local housing office or by phone.  If the problems continue, you can refer your case to LASBT using details in 'Contact Us' section.

If you are experiencing noise problems from commercial or industrial premises please use the online reporting tool or ring the Environmental Protection Team on 0113 222 4406.

Out of hours service operates between 8pm and 8am Monday to Friday, all day Saturday, Sunday and Bank Holidays.  Do not report out of hours noise using the online reporting tool as these will not be picked up until the next day.    Please phone 0113 395 0143.

Out of hours noise should only be reported when the noise is occurring not when it has stopped. Subject to the demands of the service at the time, Leeds City Council will send an officer to the source of the noise and ask for the noise to be reduced to an acceptable level.  Please bear in mind they will not be able to attend every complaint during busy times such as weekends and bank holidays.  

What is a Community Trigger?

Criteria for a Community Trigger:

  • You reported 3 separate incidents relating to the same problem in the past six months to the Council, Police or your landlord and no action has been taken
  • You reported one incident or crime motivated by hate (due to race, religion, disability, sexual orientation or transgender identity) in the last six months and no action has been taken.
  • At least five people have made reports about the same problem in the past six months to the Council, Police or your landlord and no action has been taken

The trigger is an opportunity to review the investigation of your case and ensure that agencies have provided an appropriate response to the anti-social behaviour problem.

The trigger is not a complaints process.  If you are unhappy with a service you have received please consider making a complaint by contacting the organisation to whom you made the initial contact.

Home Office Community Trigger

How do I make a Community Trigger report?

To report a Community Trigger contact us with your name and contact details:

  • By phone: 0113 247 5533 ( 8.00am-4.00pm)
  • By email: Community.Trigger@leeds.gov.uk
  • By post:Community Trigger, Community Safety 3rd Floor, Great George Street, Leeds, LS2 8BA

You will need to provide us with details of 3 separate incidents that you have reported; or the names of 5 other residents who have reported the same incident.

We will review the incident details and aim to respond to you within 2 working days.