Annual Home Visits
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Annual Home Visits

We will usually write to you with an appointment for your first Annual Home Visit. If this time isn't convenient for you, get in touch and we will rearrange this appointment for you. Sometimes we might pop by whilst we are carrying out other visits in your area, therefore don’t be alarmed if we visit you and always ask to see identification before letting anyone into your home.

Annual Home Visits are always carried out by Housing Officers, who all carry ID and are employees of Leeds City Council. More information about bogus callers is available as a PDF. 

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Click to expandThe purpose of Annual Home Visits

We introduced Annual Home Visits because many of our tenants said that they felt out of touch with us, their landlord.

The visit gives you the chance to talk about any issues you have with your home, or with your housing in general. We hope to help you identify and get help with any problems before they start to feel unmanageable.

We will also check that our homes aren’t being used for anything that breaches tenancy conditions and are being kept in a good condition.

During the Annual Home Visit we will need to meet and see identification for each of the named tenants of the property. We will also need access to all rooms within the property.

Please read the 'Annual Home Visits - Questions and Answers', for more information.​​

Click to expandThe person visiting you

You will be visited by a Housing Officer.

Housing Officers are all employees of Leeds City Council and can assist you with any issues you may experience during your tenancy.

All of our staff and partner operatives carry ID cards to prove who they are.

Click to expandWhen do Annual Home Visits take place?

We will usually write to you with an appointment for your first Annual Home Visit. If this time isn't convenient for you, get in touch and we will rearrange this appointment for you.

Sometimes we might pop by whilst we are carrying out other visits in your area, therefore don’t be alarmed if we visit you and always ask to see identification before letting anyone into your home.​​

Click to expandDo you have to have an Annual Home Visit?

Yes.

The Annual Home Visit has been included in the Conditions of your Tenancy Agreement that you have signed and agreed to.

We have a duty to protect public funds and to ensure Conditions of Tenancy are complied with. We will therefore be visiting all of our properties.

Click to expandIf you moved into a property in the last 12 months

If you recently became a tenant we will include you in the following year’s programme.

Click to expandHow long does the Annual Home Visit take?

Annual Home Visits usually take half an hour to an hour to complete.

Click to expandKeeping Safe

All of our staff and partner operatives carry ID cards to prove who they are. ALWAYS ask to see identification and never let anyone into your home who cannot prove who they are.

Click to expandWhat happens if I miss my home visit?

If for any reason you are not in for your home visit, the officer will leave a card with their details on so that you can contact them to rearrange.

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